
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.72 - $29.19
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
basic life insurance
supplemental life insurance
Paid parental leave
Paid vacation
Paid sick time
Holiday pay
401(k) retirement plan employer match
Discounted company stock program
Tuition coverage for bachelor’s degree
Job Description
Starbucks Coffee Company, a global leader in the coffeehouse industry, is renowned for crafting the world’s finest coffee while fostering meaningful connections in welcoming, community-centered spaces. This innovative company operates thousands of stores worldwide, emphasizing quality, customer experience, and employee growth. Starbucks maintains a deep commitment to creating an inclusive and supportive workplace where every partner, or employee, is empowered to contribute to the company’s mission and values. As part of Starbucks’ ongoing dedication to partner development, the organization invests heavily in comprehensive training, competitive benefits, and supportive leadership to ensure every team member thrives.
The role of Shift Supervisor at Starbucks combines leadership, operational expertise, and customer service excellence. This position is vital in ensuring the coffeehouse runs smoothly during each shift, maintaining high standards of beverage and food quality, customer satisfaction, team coordination, and safety. The Shift Supervisor not only guides the team by example but also fosters a positive work environment that reflects Starbucks’ core values. This role supports both the customer experience and partner engagement by creating a warm and welcoming atmosphere in the coffeehouse. As a Shift Supervisor, you will balance operational responsibilities with coaching and development opportunities, helping your team deliver exceptional experiences every day.
Working as a Shift Supervisor allows you to engage directly with customers while leading and inspiring your team. You will be responsible for ensuring all products meet Starbucks’ quality and presentation standards, managing cash handling procedures, and upholding store safety and security. The position demands flexibility, as shifts may include early mornings, evenings, weekends, holidays, and nights. Experience in both customer service and delegation is critical, with an emphasis on the ability to coordinate and coach employees effectively. The role is designed for individuals who are passionate about leadership and continuous improvement in a fast-paced retail environment.
Starbucks values diversity and inclusion, welcoming applicants from all backgrounds and experiences. Partners receive extensive benefits, including medical, dental, vision, and life insurance options, paid parental leave, vacation and sick leave, and access to retirement savings programs. Furthermore, Starbucks supports education advancement through the Starbucks College Achievement Plan—offering full tuition coverage for a bachelor’s degree through Arizona State University’s online program. These benefits illustrate Starbucks’ commitment to partner well-being and long-term growth.
The Shift Supervisor role embraces Starbucks’ community-focused mission and its standard of craftsmanship in coffee-making. If you thrive in collaborative settings, enjoy leading by example, and want to be part of a purpose-driven company, this opportunity offers a rewarding career path with professional development and meaningful impact.
The role of Shift Supervisor at Starbucks combines leadership, operational expertise, and customer service excellence. This position is vital in ensuring the coffeehouse runs smoothly during each shift, maintaining high standards of beverage and food quality, customer satisfaction, team coordination, and safety. The Shift Supervisor not only guides the team by example but also fosters a positive work environment that reflects Starbucks’ core values. This role supports both the customer experience and partner engagement by creating a warm and welcoming atmosphere in the coffeehouse. As a Shift Supervisor, you will balance operational responsibilities with coaching and development opportunities, helping your team deliver exceptional experiences every day.
Working as a Shift Supervisor allows you to engage directly with customers while leading and inspiring your team. You will be responsible for ensuring all products meet Starbucks’ quality and presentation standards, managing cash handling procedures, and upholding store safety and security. The position demands flexibility, as shifts may include early mornings, evenings, weekends, holidays, and nights. Experience in both customer service and delegation is critical, with an emphasis on the ability to coordinate and coach employees effectively. The role is designed for individuals who are passionate about leadership and continuous improvement in a fast-paced retail environment.
Starbucks values diversity and inclusion, welcoming applicants from all backgrounds and experiences. Partners receive extensive benefits, including medical, dental, vision, and life insurance options, paid parental leave, vacation and sick leave, and access to retirement savings programs. Furthermore, Starbucks supports education advancement through the Starbucks College Achievement Plan—offering full tuition coverage for a bachelor’s degree through Arizona State University’s online program. These benefits illustrate Starbucks’ commitment to partner well-being and long-term growth.
The Shift Supervisor role embraces Starbucks’ community-focused mission and its standard of craftsmanship in coffee-making. If you thrive in collaborative settings, enjoy leading by example, and want to be part of a purpose-driven company, this opportunity offers a rewarding career path with professional development and meaningful impact.
Job Requirements
- Maintain regular and consistent attendance and punctuality with or without reasonable accommodation
- Available to work flexible hours including early mornings, evenings, weekends, nights and holidays
- Meet store operating policies and standards including quality beverage and food preparation, cash handling, and safety compliance
- Six months of relevant customer service experience
- Experience supervising or coordinating two or more employees
- Ability to prepare and coach preparation of food and beverages according to standard or customized recipes
Job Qualifications
- Minimum six months of experience interacting with customers in a service role
- At least six months of experience delegating or coordinating tasks among employees
- Strong interpersonal and team collaboration skills
- Effective oral communication skills
- Ability to direct the work of others
- Knowledge of retail store operations
- Ability to learn quickly and adapt to changing environments
Job Duties
- Lead and coordinate shift operations to ensure smooth store performance
- Coach and mentor team members to maintain high-quality beverage and food preparation
- Manage cash handling activities and ensure store safety and security compliance
- Provide exceptional customer service and resolve issues promptly
- Delegate tasks effectively to optimize team productivity
- Uphold store operating policies and standards
- Foster a welcoming and inclusive environment for customers and partners
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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