Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $19.37 - $21.99
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid parental leave
Paid vacation
Sick Time
short-term disability
long-term disability
401(k) Plan
Employee stock purchase plan
Tuition coverage
backup care
Job Description
Starbucks Coffee Company is a globally recognized leader in the coffeehouse industry, renowned for its commitment to quality, community, and creating welcoming environments for customers worldwide. As a trusted name in specialty coffee, Starbucks operates thousands of stores across numerous countries, delivering premium beverages and food products crafted with care and passion. Starbucks is dedicated to fostering a strong company culture that emphasizes respect, inclusion, and growth both for its customers and its partners (employees). The company offers comprehensive benefits and development opportunities, making it an employer of choice within the retail and hospitality sector.
The role of a Shift Supervisor at Starbucks is pivotal in supporting the company’s mission to craft the world’s finest coffee and to cultivate meaningful connections within the local community. This is a leadership position that requires a combination of craft, heart, and operational expertise to create a warm and welcoming atmosphere in the coffeehouse. The Shift Supervisor leads by example, inspiring team members during shifts, guiding them through quality beverage and food preparation, and ensuring that operational standards are met for safety, cash handling, and customer service.
In this role, the Shift Supervisor manages the shift’s workflow, delegates tasks efficiently, and coaches team members to meet and exceed Starbucks’ standards. They play an essential part in enhancing the customer experience by maintaining a positive environment, resolving issues promptly, and fostering teamwork. The position demands flexibility to work various schedules including early mornings, evenings, weekends, nights, and holidays.
Starbucks values continuous growth and development, offering its partners access to robust training, leadership development opportunities, and a supportive workplace culture. In addition, Starbucks provides exemplary benefits such as medical, dental, vision, life insurance, paid parental leave, vacation time, and financial well-being programs. These benefits reinforce Starbucks’ commitment to the welfare and personal advancement of its partners and their families.
Overall, the Shift Supervisor role at Starbucks is ideal for individuals passionate about coffee, customer service, and team leadership who thrive in a dynamic, fast-paced retail environment. This position not only fosters professional growth but also contributes directly to the memorable experiences Starbucks creates each day for its customers and communities worldwide.
The role of a Shift Supervisor at Starbucks is pivotal in supporting the company’s mission to craft the world’s finest coffee and to cultivate meaningful connections within the local community. This is a leadership position that requires a combination of craft, heart, and operational expertise to create a warm and welcoming atmosphere in the coffeehouse. The Shift Supervisor leads by example, inspiring team members during shifts, guiding them through quality beverage and food preparation, and ensuring that operational standards are met for safety, cash handling, and customer service.
In this role, the Shift Supervisor manages the shift’s workflow, delegates tasks efficiently, and coaches team members to meet and exceed Starbucks’ standards. They play an essential part in enhancing the customer experience by maintaining a positive environment, resolving issues promptly, and fostering teamwork. The position demands flexibility to work various schedules including early mornings, evenings, weekends, nights, and holidays.
Starbucks values continuous growth and development, offering its partners access to robust training, leadership development opportunities, and a supportive workplace culture. In addition, Starbucks provides exemplary benefits such as medical, dental, vision, life insurance, paid parental leave, vacation time, and financial well-being programs. These benefits reinforce Starbucks’ commitment to the welfare and personal advancement of its partners and their families.
Overall, the Shift Supervisor role at Starbucks is ideal for individuals passionate about coffee, customer service, and team leadership who thrive in a dynamic, fast-paced retail environment. This position not only fosters professional growth but also contributes directly to the memorable experiences Starbucks creates each day for its customers and communities worldwide.
Job Requirements
- Maintain regular and consistent attendance and punctuality with or without accommodation
- Availability to work flexible hours including early mornings, evenings, weekends, nights and holidays
- Meet store operating policies and standards including quality of food and beverage, cash handling and safety
- Six months experience interacting with customers
- Six months experience delegating or coordinating tasks
- Ability to direct the work of others
- Effective oral communication
- Knowledge of retail environment
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
Job Qualifications
- High school diploma or equivalent
- Minimum six months experience in customer-facing roles
- At least six months experience in delegating tasks or coordinating teams
- Strong interpersonal and communication skills
- Ability to direct and motivate team members
- Knowledge of retail operations
- Effective oral communication skills
- Ability to work as part of a team
- Ability to build relationships
- Quick learner
Job Duties
- Lead shift operations to maintain store standards and customer service quality
- Coach and prepare team members on beverage and food preparation according to recipes
- Delegate tasks to team members and coordinate their activities
- Ensure compliance with store safety, security, and cash handling policies
- Foster a positive and welcoming environment for customers and partners
- Manage shift scheduling and breaks to ensure proper coverage
- Resolve customer concerns promptly and effectively
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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