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shift supervisor - Store# 05714, TORRANCE & HAWTHORNE

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $25.72 - $29.19
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid parental leave
Paid vacation
Sick Time
Holiday pay
401(k) retirement plan
stock purchase program
Tuition coverage

Job Description

Starbucks Coffee Company is a globally recognized coffeehouse chain that has set the standard for high-quality coffee and exceptional customer experiences. Founded with a mission to craft the world’s finest coffee, Starbucks has grown into a beloved brand known for its commitment to quality, community, and innovation. The company operates thousands of stores internationally, serving millions of customers daily while fostering a warm, welcoming atmosphere that encourages meaningful connections. Starbucks is more than just a place to get a cup of coffee; it’s a community hub where customers and partners alike feel valued and inspired. The company’s dedication to its partners includes not only comprehensive benefits but also opportunities for personal and professional growth. Starbucks invests in its partners' development through structured training, coaching, and leadership experiences, ensuring each individual has the tools to succeed and advance within the organization. Its culture emphasizes teamwork, respect, and inclusivity, making it a desirable employer in the retail and service industry.

The role of Shift Supervisor at Starbucks is a leadership position that involves creating a positive and efficient environment for both partners and customers. As a Shift Supervisor, you will be responsible for overseeing daily store operations during your shift, ensuring that the Starbucks experience remains exceptional for all patrons. This role requires a blend of leadership, operational knowledge, and customer service excellence. Shift Supervisors lead with both craft and heart, promoting a supportive and productive atmosphere that champions teamwork and customer satisfaction. Key responsibilities include managing staff schedules, coaching partners to deliver quality beverages and food items, ensuring compliance with store policies and safety standards, handling cash transactions securely, and resolving customer issues with professionalism and care. The position also demands flexibility as shifts may include early mornings, evenings, weekends, nights, and holidays to keep the store running smoothly.

Moreover, Starbucks values the contributions of Shift Supervisors in building strong relationships within the community by making each visit a meaningful moment for customers. In return, Starbucks offers competitive pay, comprehensive benefits including medical, dental, and vision insurance, paid time off, retirement plans with employer matching, tuition assistance, and many more partner perks. This role offers a unique opportunity for individuals passionate about coffee culture and leadership to grow their careers in a vibrant, people-focused company. The Shift Supervisor position is ideal for those who thrive in dynamic environments, enjoy mentoring others, and take pride in delivering outstanding service while driving operational success. Starbucks Coffee Company is an equal opportunity employer committed to diversity, inclusion, and providing reasonable accommodations for qualified applicants with disabilities.

Job Requirements

  • maintain regular and consistent attendance and punctuality
  • available to work flexible hours including early mornings, evenings, weekends, nights and holidays
  • meet store operating policies and standards including quality beverage and food preparation, cash handling and safety
  • at least six months experience interacting with and fulfilling customer requests
  • at least six months experience delegating tasks or coordinating activities of two or more employees

Job Qualifications

  • six months experience in a customer-facing role
  • six months experience in delegating or coordinating tasks for two or more employees
  • strong interpersonal skills
  • effective oral communication skills
  • knowledge of retail environment
  • ability to learn quickly
  • ability to work as part of a team

Job Duties

  • manage daily store operations during shifts
  • supervise and coach team members to prepare quality beverages and food items
  • ensure adherence to store policies including cash handling and store safety
  • maintain consistent attendance and punctuality
  • resolve customer concerns professionally
  • delegate tasks and coordinate activities of other employees
  • promote a welcoming and inclusive environment for customers and team members

Job Criteria

Experience

Entry Level (1-2 years)


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