Shift Supervisor - Starbucks - University of Louisville

Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests daily across 15 countries. With a commitment rooted in service and united by purpose, Aramark focuses on delivering exceptional experiences to its clients, partners, employees, and communities. As a company, Aramark is dedicated to creating an inclusive work environment that values diversity and equal employment opportunities. The company does not discriminate based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or any other characteristic protected by law. Aramark’s mission centers on doing great things for people and the planet, promoting professional growth and talent development for every employee.

The Barista Lead position at Aramark is a pivotal role within the company’s service team, focused on crafting a memorable experience for customers through timely service, quality beverages, and maintaining a clean and welcoming environment. Employed as a full-time, frontline leadership role, the Barista Lead is responsible for various operational and supervisory tasks, including training Baristas, preparing high-quality coffee and specialty beverages per brand standards, and ensuring the coffee bar operates smoothly and adheres to food safety regulations. This role demands attention to detail, strong customer service skills, and the ability to lead and motivate a team effectively.

The Barista Lead acts as the main point of contact for customer interactions within the coffee bar, greeting and assisting guests while anticipating their needs. This role includes preparing and serving coffee, teas, specialty beverages, and food items in accordance with Aramark’s location standards. The Barista Lead also trains and guides new and current staff members in coffee and food preparation, customer service excellence, cash handling, and product knowledge to maintain consistent service quality. Additionally, the position may involve scheduling and delegating tasks to ensure that daily operations run smoothly.

Operational responsibilities include managing transactions on the register or POS system, handling cash and credit card payments accurately, balancing cash drawers, and complying with Aramark’s cash handling policies. The Barista Lead is also responsible for setting up and breaking down the coffee bar or stations, maintaining cleanliness and sanitation, stocking beverage coolers, grab-and-go items, service ware, and condiments. Following health, safety, and sanitation guidelines is critical to this role to ensure a safe environment for both customers and employees.

Physical requirements of the Barista Lead may involve lifting, bending, pushing, pulling, extended walking, and standing for long periods. The role also may require wearing uniforms and using personal protective equipment (PPE) to comply with safety standards. Aramark values the development of new skills and adaptability in its employees, and job duties may evolve to meet company needs. This position offers a unique opportunity to grow professionally while contributing to a company that values community impact and excellence in service.