Shift Supervisor-Starbucks

Applegreen USA is a leading operator of travel plazas throughout the Northeast and Midwest, managing over 80 locations that provide convenience, comfort, retail, and a diverse range of delicious food options. Their plazas host well-known brands such as Auntie Anne's, Burger King, Chick-Fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and more. Applegreen aims to refresh travelers on their journey by offering exceptional services and quality products in each of their plazas. Their commitment to customer satisfaction and community engagement is reflected in their core values, which emphasize customer-centric service, team development, dynamic performance, and adaptability to change.

The company fosters a positive work culture that values pace, passion, and performance. Employees are considered the heart of the business, supported through ongoing development and a strong focus on community. Applegreen USA prides itself on creating an environment where its workers are motivated to succeed and contribute meaningfully to the customer experience.

The Shift Supervisor position at Applegreen USA is a critical leadership role responsible for managing shifts and ensuring that all team members deliver outstanding service and adhere to brand standards and safety policies. This role involves leading by example, working closely with team members to complete opening, daily, and closing procedures and maintaining operational efficiency throughout the shift. The Shift Supervisor also handles customer interactions, resolving complaints effectively while fostering a welcoming atmosphere for travelers. They ensure compliance with cash handling procedures, food safety requirements, and company protocols, guaranteeing every customer visit is both safe and enjoyable.

Moreover, the Shift Supervisor plays an essential role in training new team members, offering guidance and support to help them succeed in their roles. Operational tasks like operating the POS system, managing inventory, and maintaining cleanliness and safety standards fall within this role's scope. Cross-selling and upselling initiatives are also encouraged to support business growth. This position requires an individual with leadership skills, attention to detail, and a passion for delivering excellent customer service.

Applegreen provides a comprehensive benefits package for its employees, including flexible schedules, medical, dental, and vision insurance, paid time off, 401(k) retirement plan with company match, earned wage access, education assistance, employee referral bonuses, meal discounts, and even pet insurance. These benefits contribute to the overall employee satisfaction and enhance work-life balance. The role demands physical stamina, the ability to communicate effectively, and adaptability to work various shifts including weekends and holidays. This opportunity is ideal for someone who thrives in a dynamic, fast-paced environment and enjoys leading teams to achieve high standards of excellence.