Shift Supervisor (Restaurant)

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $18.00 - $22.00
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Work Schedule

Flexible
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Benefits

Paid Time Off
Paid sick leave
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) Plan
Free Employee shift meal

Job Description

Miguel's Jr. is a well-established restaurant chain that prides itself on creating positive experiences and opportunities centered around the love of food, family, and service. With a strong emphasis on team spirit and shared goals, the company focuses on creating a work environment where employees feel like part of a family rather than just a workforce. This philosophy is embedded in their core value known as 'Our WHY' which reflects their purpose to foster an atmosphere that nurtures growth, community, and excellence. Located in Redlands, CA, Miguel's Jr. offers a vibrant and welcoming setting where both patrons and team members can enjoy memorable dining experiences and personal development. The company is dedicated to upholding high standards in food quality and customer service, ensuring that every visit is a reflection of their commitment to these values.

The role of Shift Supervisor at Miguel's Jr. is a full-time position based in Redlands, CA, offering a competitive hourly wage ranging from $18 to $22, dependent on experience. The work schedule is flexible, accommodating various shift times, which makes it suitable for individuals seeking adaptable working hours. As a Shift Supervisor, you will play a vital leadership role within the restaurant’s daily operations, acting as the primary decision-maker during your assigned shifts. This position is pivotal for ensuring both front-of-house (FOH) and back-of-house (BOH) activities meet the high expectations that Miguel's Jr. sets for guest satisfaction and team performance.

You will work closely with the General Manager (GM) and Assistant General Manager (AGM) when present, but also be fully capable of managing the shift independently when necessary. This responsibility includes supervising staff, managing operational workflows, and maintaining a positive environment for both employees and guests. The Shift Supervisor’s role encompasses a diverse range of duties from team leadership to contributing to hiring processes, ensuring compliance with company policies, and delivering exceptional guest service. Bilingual skills, particularly in Spanish, are considered a valuable asset, enhancing communication and team cohesion.

This position serves as a critical stepping stone for career advancement within Miguel’s Jr., with potential progression to AGM and GM roles. The company places a strong emphasis on internal promotion, providing employees with opportunities to develop and grow professionally within the organization.

To support their employees, Miguel’s Jr. offers an attractive compensation and benefits package. This includes paid time off (PTO) and paid sick leave (PSL), low-cost insurance options covering medical, dental, and vision care, and a company-paid life insurance plan. Additionally, employees have access to a 401(k) plan with a competitive company match, a designated day off in honor of one-year anniversaries, and complimentary meals during shifts. These benefits reflect Miguel’s Jr.'s commitment to the well-being and satisfaction of their team, fostering a supportive work environment. The physical demands of the role are consistent with a fast-paced restaurant setting, requiring stamina and agility to perform tasks such as standing, walking, reaching, and occasionally lifting up to 50 pounds. The workplace environment exposes employees to typical restaurant noise levels and outdoor weather conditions when applicable.

If you are eager to join a dynamic, family-oriented team and take on a leadership role that offers both challenges and rewards, Miguel's Jr. invites you to apply and embark on a fulfilling career path with them.

Job Requirements

  • High school diploma or equivalent
  • 1-2 years of supervisory experience in the food service industry
  • proficiency in oral and written communication to effectively be a team leader and member with predominantly English-speaking guests and team members
  • intermediate computer skills including MS Office: (Excel, Word, Outlook, and Excel)

Job Qualifications

  • High school diploma or equivalent
  • 1-2 years of supervisory experience in the food service industry
  • proficiency in oral and written communication to effectively lead and work with predominantly English-speaking guests and team members
  • intermediate computer skills including MS Office (Excel, Word, Outlook)

Job Duties

  • Supervise staff and their work together with GM and AGM to ensure optimum shift to shift performance for guests and team members
  • when on own, act as the go-to resource and decision maker responsible for all aspects and decisions driving the specific shift
  • communicate with following shift's supervisor to ensure a prepared handover of both team and business
  • assist GM with interviewing and hiring of new team members
  • rally team and personally provide exceptional guest service
  • enforce rules and regulations as described in the Miguel's Restaurants Employee Handbook
  • maintain office duties and paperwork as required

Job Criteria

Experience

Mid Level (3-7 years)


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