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Shift Supervisor- Restaurant

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Night Shifts
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Benefits

Highly competitive pay
Variety of health benefits
401(k) Plan
Product discounts
Five-day workweek
Employee Development Programs
Work-life balance

Job Description

Hamra Enterprises is an award-winning franchisee of Wendy's, a renowned fast-food restaurant chain known for its commitment to quality food and exceptional customer service. As part of a larger network of independently owned and operated Wendy's franchises, Hamra Enterprises prides itself on fostering a fun, energetic atmosphere where driven individuals can grow both personally and professionally. This company is deeply embedded in the community and believes in making a positive impact through philanthropic activities, including partnerships with Boston Children's Hospital, Make-A-Wish Illinois, the Dave Thomas Foundation for Adoption, and the Children's Miracle Network. This strong commitment to community service is paired with a vibrant workplace culture that focuses on employee development through comprehensive training, coaching, and teamwork.

The position of Full-Time Shift Supervisor at Hamra Enterprises is an exciting opportunity for those who wear their smile with pride and are eager to learn and grow. The role is designed for individuals with a positive attitude and excellent interpersonal skills, who are passionate about creating a memorable guest experience. Supervisors will be trained thoroughly to ensure they succeed in both managing daily operations and inspiring their teams to provide exceptional service. Success at Hamra Enterprises means contributing not only to the business's growth but also to the betterment of the community through dedicated service and leadership.

The role requires overseeing shift activities, managing team members, ensuring food quality and safety standards, and maintaining a clean and welcoming environment for guests. The company offers a highly competitive pay structure and a variety of health and related benefits, including a 401(k) plan, product discounts, and a quality work-life balance with a five-day workweek. These benefits reflect the company’s dedication to supporting its employees' wellbeing and career advancement.

Located at 492 Lincoln Street, Worcester, MA, this Wendy’s franchise is positioned to serve a diverse community, and Hamra Enterprises seeks leaders who can uphold the highest standards of hospitality and efficiency. Candidates should be at least 18 years old, able to work overnight shifts including holidays, and possess reliable transportation. The ability to work both independently and collaboratively is crucial, as is passing a background check and being authorized to work in the United States. This opportunity exemplifies a pathway to career growth within a supportive and expanding company environment.

Job Requirements

  • Must be at least 18 years of age
  • overnight work availability including holidays
  • reliable transportation
  • ability to work well independently and as part of a team
  • satisfy a background check
  • authorized to work in the United States

Job Qualifications

  • High school diploma or equivalent
  • previous experience in a supervisory or leadership role preferred
  • strong communication and interpersonal skills
  • ability to lead and work well under pressure
  • knowledge of restaurant operations and customer service
  • proficiency in handling cash and basic administrative tasks

Job Duties

  • Supervise shift operations to ensure efficient service
  • manage and motivate team members to deliver exceptional customer experience
  • maintain compliance with food safety and sanitation standards
  • handle customer inquiries and resolve issues promptly
  • oversee accurate cash handling and sales transactions
  • ensure a clean and safe work environment
  • assist in training and development of staff

Job Criteria

Experience

Entry Level (1-2 years)


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