
Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $18.25
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
employee discount
Paid Time Off
Employee assistance program
Job Description
Gopuff is a rapidly growing delivery service company that aims to revolutionize the way customers access everyday essentials. With a firm commitment to speed, convenience, and customer satisfaction, Gopuff operates a reliable delivery network that ensures customers receive their orders quickly and efficiently, regardless of the time or weather conditions. Founded with the vision to bring convenience to an unpredictable world, the company has successfully built a team of passionate and dedicated employees who strive to maintain high standards of service while embracing technology and innovation in retail delivery. Known as Team Blue, Gopuff’s workforce is composed of thinkers, doers, and forward-thinkers who are passionate about reshaping retail and enhancing the customer experience. As part of their expanding operations, Gopuff partners with well-established brands such as Starbucks to provide quick and quality cafe experiences delivered straight to customers’ doors. This collaboration highlights Gopuff’s dedication to delivering not just essentials but also premium quality food and beverage products. The position of Shift Supervisor within the Starbucks Operations team is a critical role that supports store leadership in ensuring smooth and efficient daily operations on assigned shifts. This is a hands-on leadership position that involves managing a team of baristas, organizing workflow, and maintaining the high standards and values of both Starbucks and Gopuff. Reporting directly to the Site Leader, the Shift Supervisor plays an essential part in fulfilling Gopuff’s promise of timely and accurate delivery to customers, fostering a positive working environment, and upholding operational excellence consistently. The role requires an individual who can maintain calm and effective control during busy or unexpected situations while modeling integrity, honesty, and teamwork. The Shift Supervisor is responsible for delegating duties to baristas, training new employees, providing coaching and feedback, and ensuring the overall Starbucks experience is uncompromised. Key responsibilities include overseeing store operations during scheduled shifts, maintaining quality and presentation standards for all products, and adhering strictly to health, safety, and sanitation guidelines. This role also demands outstanding communication skills to relay important information to both team members and management, ensuring responsiveness and flexibility. Working hours may vary and include early mornings, evenings, weekends, and holidays, giving the supervisor the opportunity to engage with their team during diverse shifts. Gopuff offers competitive pay based on market rates, with a specific example being $18.25 per hour in Tallahassee, Florida. The company provides a comprehensive benefits package that includes medical, dental, and vision insurance for full-time employees, a 401(k) retirement savings plan, paid vacation and sick time, employee discounts, and access to an employee assistance program. Gopuff prides itself on an inclusive and diverse work culture, welcoming qualified candidates of all backgrounds to apply. By joining Gopuff as a Shift Supervisor, individuals become part of an exciting movement aimed at transforming retail delivery and customer convenience, while advancing their leadership career in a dynamic, fast-paced environment.
Job Requirements
- High school diploma or equivalent
- Minimum 1 year leadership experience in relevant industry
- Ability to work flexible hours including early mornings, evenings, weekends and holidays
- Strong communication and interpersonal skills
- Ability to train and coach team members effectively
- Basic knowledge of health and safety regulations
- Commitment to uphold company standards and values
Job Qualifications
- 1+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience
- 1 year of leadership in a cafe is preferred
- ServeSafe certification highly preferred
- Starbucks or other fast-paced cafe experience preferred
- Ability to work with fluid schedules
- Welcoming and helpful attitude toward new team members
- Learn and adapt to current technology needs
- Work both independently and with a team
- Have a focus on quality and take pride in your work
- Attention to detail and follow a multi-step processes
Job Duties
- Act with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Gopuff
- Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- Anticipate customer and store needs by constantly evaluating environment for cues
- Communicate information to manager so that the team can respond as necessary to create a great working environment during each shift
- Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Provide feedback to manager on employee performance during shift
- Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to baristas on shift to ensure operational excellence and to improve performance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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