Shift Supervisor - Lead Barista, Starbucks, Baltimore, #95

Gopuff is a rapidly growing digital delivery service that specializes in bringing everyday essentials to customers quickly and efficiently. Founded with the vision of reshaping the retail world, Gopuff operates a network of local micro-fulfillment centers to deliver a wide range of products including snacks, beverages, household items, and more. With the rise of on-demand delivery, Gopuff has become a trusted name for convenience, offering services around the clock, rain or shine. The company fosters a dynamic and inclusive work environment, encouraging innovation, collaboration, and personal growth among its team members. Gopuff is committed to creating an engaging workplace where diversity is celebrated, and equal opportunity is upheld for all employees.

The Shift Supervisor role is a vital position within the Starbucks Operations team at Gopuff. Reporting directly to the Site Leader, this role is instrumental in ensuring order accuracy and fast, efficient delivery to customers. The Shift Supervisor helps execute store operations during scheduled shifts by managing daily tasks and deploying baristas to create and maintain the Starbucks Experience for every customer. This position demands a balance between customer service excellence and operational efficiency, requiring leadership skills to coach and motivate the shift team while maintaining adherence to Starbucks and Gopuff standards.

The position involves maintaining a calm and composed demeanor during high-volume periods, anticipating customer and store needs, and communicating essential information to the management team. Additionally, the Shift Supervisor supports new employee training through positive reinforcement and respectful coaching, creating a positive learning environment that promotes operational excellence. Duties include organizing opening and closing procedures, ensuring consistent quality control for beverages and food items, and upholding health, safety, and sanitation guidelines. This role requires flexibility in work hours, including early mornings, evenings, weekends, and holidays, to meet business needs and provide leadership during critical operational times.

The Shift Supervisor not only leads by example but also develops positive relationships with team members by understanding their motivations and concerns, encouraging a supportive and productive workplace culture. Gopuff offers competitive compensation based on location with a starting hourly wage of $18.25 in Baltimore, MD, and provides benefits such as medical, dental, and vision insurance, a 401(k) retirement savings plan, employee discounts, vacation and sick time, and an employee assistance program (EAP) through AllOne Health. This opportunity is ideal for candidates with leadership experience in fast-paced retail or cafe environments who are passionate about customer service and operational management. Joining Gopuff means becoming part of a forward-thinking team dedicated to delivering convenience and quality service to communities everywhere.