Shift Supervisor - IHOP (DFW)

SSP America operates a diverse restaurant portfolio at the Dallas/Fort Worth International Airport including well-known brands such as Banh Shop, Flying Square, Flying Saucer, and IHOP. As a leading provider of travel dining experiences, SSP America is dedicated to delivering exceptional food service and guest satisfaction in fast-paced airport environments. With a strong focus on operational excellence and customer service, SSP strives to maintain high standards across all locations in its network.

The role of Shift Supervisor at SSP America represents a critical position responsible for overseeing shift activities and ensuring operational standards are consistently met. This position serves as the first step into management, perfect for individuals who are ready to take on leadership responsibilities. Shift Supervisors lead teams of Food Travel Experts by example, coaching and supporting staff to deliver excellent customer service and operational efficiency throughout their shifts. They act as the face of the restaurant during their shift by greeting guests warmly and ensuring the customer experience aligns with SSP America's Passion Principles.

Shift Supervisors play a pivotal role in maintaining the seamless operations of the restaurants located within a high-traffic international airport setting, which demands excellent organizational skills, flexibility, and a proactive leadership style. Duties include running shifts according to company standards, training new hires, completing operational checklists, and providing continuous support to the team. This role is ideal for those who enjoy leading by example, empowering teams, and making a positive impact on guest experiences.

The position offers great pay at $21.00 per hour and full benefits including health, dental, and vision coverage with SSP America paying an average of 80% of the monthly premiums per coverage level. Additional perks include free parking, employee meals, advancement opportunities, and open availability which supports a healthy work-life balance and career growth within the company. SSP America emphasizes equal opportunity employment and provides reasonable accommodations during the recruitment process, fostering an inclusive and supportive work environment.

For candidates interested in a rewarding hospitality role with growth potential in a dynamic setting, becoming a Shift Supervisor at SSP America provides an excellent opportunity. The company values friendly, respectful team members ready to step into leadership and help uphold the high standards that define SSP's reputation in airport dining.