Shift Supervisor - Dunkin Bowmansville Travel Plaza $16/hr

Applegreen USA is a prominent operator of over 80 travel plazas located across the Northeast and Midwest regions of the United States. These travel plazas serve as essential rest stops for travelers, offering a combination of convenience, comfort, retail options, and an extensive variety of popular food selections. Their food partners include well-known brands such as Auntie Anne's, Burger King, Chick-Fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret a Manger, Shake Shack, Starbucks, and many others. Applegreen's commitment is to "Refresh Travelers on their Journey.",

The core values at Applegreen are deeply rooted in customer and community focus, valuing and developing their people, and driving their business with pace, passion, and performance. The company embraces change and continually seeks opportunities to improve and excel in the service industry. These values shape a positive work culture that motivates employees to deliver exceptional service to customers and maintain strong partnerships.

The role of Shift Supervisor at Applegreen is vital to ensuring smooth operational flow and superior customer experience at their travel plazas. As a Shift Supervisor, you will lead a team during your shift, ensuring that all members provide outstanding customer service, adhere to brand standards, and comply with food safety protocols. This position requires involvement in various operational tasks including opening, daily, and closing procedures to maintain consistent service quality.

You will be responsible for training new team members, overseeing compliance with cash handling policies, and maintaining a clean, sanitary, and well-stocked work environment. Handling customer interactions with professionalism and care, managing point-of-sale transactions accurately, and executing various kitchen-related duties such as prepping, cooking, and packaging food items, are key aspects of the role. Effective communication with plaza leadership regarding observations or concerns is also expected.

This position is suited for individuals who have prior experience in cash handling and customer service, and preferably with shift supervisory or leadership roles. It demands the ability to engage positively with customers and coworkers with a friendly and outgoing demeanor. Physical requirements include the ability to stand, walk, bend, twist, lift, and carry up to 40 pounds. The work schedule is flexible and includes availability for days, nights, weekends, and holidays.

Applegreen values the dedication and performance of its employees by offering multiple benefits including flexible schedules, comprehensive medical, dental, and vision insurance, paid time off, 401(k) with company match, earned wage access, education assistance, employee referral bonuses, meal discounts, and even pet insurance. This role offers the chance to be part of a dynamic team focused on delivering excellent customer experiences in a growing travel plaza company committed to its communities and workforce.