Shift Supervisor - Busger King

Applegreen USA is a prominent operator of over 80 travel plazas across the Northeast and Midwest regions of the United States. These travel plazas serve as convenient and comfortable stops for travelers, offering a wide range of retail options and an extensive variety of delicious food choices. Applegreen partners with well-known brands such as Auntie Anne's, Burger King, Chick-Fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more to provide quality food and retail experiences to customers on the go. As a company, Applegreen prides itself on its commitment to "Refreshing Travelers on their Journey," ensuring that every visitor receives both comfort and convenience during their travels.

Applegreen operates with core values that emphasize the importance of customers and community, valuing and developing their employees, maintaining a culture driven by pace, passion, and performance, and continuously seeking opportunities while embracing change. These values steer the company to deliver reliable and enjoyable services to both its customers and employees.

The Shift Supervisor position at Applegreen is a vital leadership role within the travel plaza environment. The individual in this position is responsible for overseeing shifts and ensuring that team members deliver exceptional customer service while performing their duties efficiently and adhering to all brand standards and food safety regulations. This role demands active leadership skills with a focus on fostering a positive work environment and monitoring compliance with cash handling policies and procedures. The Shift Supervisor is also tasked with assisting in training newly hired team members to uphold Applegreen’s high standards.

This role involves operational responsibilities such as leading team activities during shifts, engaging with customers to provide friendly and helpful service, resolving any issues that may arise, and managing opening, daily, and closing checklists. Use of point-of-sale systems for accurate transaction processing and adherence to cash handling protocols is mandatory. The Shift Supervisor plays an active part in ensuring proper food handling procedures—from wrapping and labeling to temperature checks—to maintain product safety and quality.

Additionally, kitchen-related duties like prepping, cooking, packaging, and cleaning are part of the responsibilities, alongside maintaining clean and sanitized workstations and equipment. The role requires active engagement in cross-selling and up-selling products, backed by solid knowledge of the plaza’s offerings. Communication with plaza leadership regarding any observations or concerns is essential to sustain efficient operation.

Applegreen offers its Shift Supervisors a variety of benefits, including flexible schedules, medical, dental, and vision insurance, paid time off, a 401(k) plan with company match, earned wage access for on-demand pay, education assistance, an employee referral bonus, meal discounts, and even pet insurance. This comprehensive benefits package supports the wellbeing and development of employees.

This employment opportunity is suitable for individuals who have previous experience in cash handling and customer service, with a preference for candidates who have held shift supervisor or leadership roles. The ability to interact positively with customers and co-workers in an enthusiastic and outgoing manner is vital. Physical stamina is also essential as the position requires standing for extended periods and lifting or carrying items weighing up to 40 pounds. Flexible availability including nights, weekends, and holidays is required to ensure coverage across all shift times.

Applegreen is an equal opportunity employer that values diversity, inclusion, and providing a drug-free workplace. The company encourages applicants from minority, female, disabled, and veteran groups to apply. Given the dynamic nature of the business, job responsibilities may evolve to meet changing operational needs, reflecting Applegreen’s commitment to embracing change and continuous improvement.