Shift Supervisor- Burger King

Syracuse, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $14.50 - $18.50

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

flexible schedules

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with Company Match

Earned wage access

Education Assistance

Employee Referral Bonus

Meal Discount

Pet insurance

Job Description

Applegreen USA is a well-established company operating over 80 travel plazas across the Northeast and Midwest of the United States. Specializing in providing convenience, comfort, retail options, and an extensive range of delicious food choices, Applegreen is a leader in the travel plaza industry. Their plazas host popular brands such as Auntie Anne's, Burger King, Chick-Fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more, ensuring a diverse and satisfying experience for travelers on the go. The company is committed to high-quality customer service and a welcoming environment that meets the needs of travelers, making every journey enjoyable and refreshing. Applegreen focuses on values that place their customers and communities at the heart of their operations. The company values and develops its people and encourages a culture driven by pace, passion, and performance. They are adaptable and seek opportunities while embracing change to continuously improve and innovate.

Job Qualifications

Cash handling and customer service experience required
Shift supervisor or leadership experience preferred
Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner

Job Duties

Lead the activities of team members on shift
Consistently provide friendly customer service by engaging in positive, helpful interactions with customers and appropriately resolve customer complaints
Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures
Operate point-of-sale (POS) system, accurately process and receive payment from customers, and follow all customer service and cash handling policies and procedures
Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products
Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning
Stock, clean, and sanitize workstation and equipment
Actively cross-sell and up-sell products
Maintain a solid knowledge of products and services available in the plaza
Assist in the training of new team members
Follow required brand standards, food safety requirements, as well as all company policies and procedures
Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced
Execute a variety of other tasks as assigned