Shift Supervisor - Auntie Anne's

Applegreen USA is a leading operator of travel plazas, running over 80 locations across the Northeast and Midwest regions of the United States. These travel plazas are designed to refresh travelers on their journey by offering a variety of conveniences, comforts, retail options, and an extensive range of delicious food choices. The plazas host popular food brands such as Auntie Anne's, Burger King, Chick-Fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more. Applegreen is committed to creating a welcoming environment that caters to the needs of travelers, providing both quick service and quality experiences to ensure customer satisfaction throughout their trip.

Applegreen is driven by core values that put customers and communities at the heart of everything they do. The company values and invests in its employees, fostering their growth and development. A culture of pace, passion, and performance underpins Applegreen's work ethic, encouraging employees to seek opportunities, embrace change, and perform at their best. This customer-focused and employee-centric philosophy is reflected in every aspect of the business and helps maintain a positive work atmosphere.

The role of Shift Supervisor at Applegreen is a vital position that requires strong leadership and operational skills. As a Shift Supervisor, you will be responsible for leading shift teams, ensuring that all team members provide exceptional customer service and adhere strictly to brand standards and food safety requirements. This role involves supervising daily operations, including opening and closing procedures, cash handling, team training, and maintaining compliance with company policies.

In this role, you will engage directly with customers to deliver friendly service, resolve complaints effectively, and promote upselling and cross-selling of products. Your leadership will ensure that food handling, stocking, and workstation sanitation meet strict quality guidelines. Training new team members and monitoring their adherence to cash handling policies will be part of your responsibilities, along with maintaining knowledge about the plaza's products and services to assist customers effectively.

Applegreen offers a variety of benefits, including flexible schedules, medical, dental, and vision insurance, paid time off, a 401(k) plan with company match, earned wage access allowing pay on demand, education assistance, employee referral bonuses, meal discounts, and even pet insurance. This comprehensive benefits package supports employees both professionally and personally, reinforcing Applegreen's commitment to their well-being.

Working as a Shift Supervisor means being part of a dynamic, customer-focused team where leadership, operational excellence, and exceptional service are key to success. The role requires a proactive individual who is enthusiastic, outgoing, and ready to take on the challenges of a fast-paced retail travel environment. If you have prior cash handling or customer service experience and leadership skills, Applegreen welcomes you to apply and become part of a company that truly values its people and its customers.