Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $22.00
Work Schedule
Standard Hours
Benefits
full benefits
Opportunities for advancement
Job Description
SSP America is a leading operator of food and beverage outlets in travel locations, specializing in airport dining experiences. At Detroit Metropolitan Wayne County Airport (DTW), SSP America manages a diverse restaurant portfolio including well-known brands such as Chili's, Andiamo, Coffee Bean, Corridor Kitchen, Grobbel's, Max & Erma's, Sora, Embers, Papa Joe's, and more. This presence within a major transportation hub allows SSP America to offer unique and dynamic work environments driven by fast-paced customer service and diverse culinary offerings. The company emphasizes the importance of delivering exceptional guest service and maintaining operational standards that align with each brand’s unique identity and quality expectations.
SSP America is currently looking for a dedicated Restaurant Shift Supervisor to join their team at DTW. This role is full-time and offers a competitive wage of $22 per hour, along with a comprehensive benefits package and clear opportunities for career advancement. This position is perfect for individuals who have experience or a keen interest in quick service or fast casual restaurant environments and are looking to grow their leadership skills within the food and beverage industry.
As a Restaurant Shift Supervisor, you will play an essential role in managing the successful day-to-day operations of the restaurant during your shifts. You will oversee the receipt and execution of food orders, ensuring that dishes meet the highest standards of quality before they are served to guests. You are responsible for organizing both the kitchen and front-of-house teams to ensure that resources and staffing levels are appropriate to maintain smooth and efficient service.
Leadership is a key aspect of this role. You will support the management team by ensuring that service standards are consistently met by coaching and mentoring team members. This includes guiding new employees through their orientation and training, monitoring performance, providing constructive feedback, and motivating the team to achieve business goals. Communicating expectations clearly and effectively helps maintain a positive and productive work environment.
In addition, the Shift Supervisor is responsible for maintaining brand operational standards, completing restaurant checklists, and adhering to cleaning schedules, which are crucial for food safety and customer satisfaction. You will also oversee cash handling procedures accurately and ethically, ensuring accountability during your shifts.
This role offers an excellent stepping stone for those aspiring to rise within the restaurant management hierarchy while working for a company that values diversity, inclusion, and equal opportunity. SSP America champions a respectful workplace and provides reasonable accommodations throughout the hiring process to support all applicants.
By joining SSP America as a Restaurant Shift Supervisor at DTW, you become part of a vibrant team dedicated to delivering exceptional dining experiences in one of the busiest airports in the nation. Your contributions will not only impact daily operations but also enhance the customer journey at every touchpoint, setting the stage for ongoing career growth and professional development within the hospitality sector.
SSP America is currently looking for a dedicated Restaurant Shift Supervisor to join their team at DTW. This role is full-time and offers a competitive wage of $22 per hour, along with a comprehensive benefits package and clear opportunities for career advancement. This position is perfect for individuals who have experience or a keen interest in quick service or fast casual restaurant environments and are looking to grow their leadership skills within the food and beverage industry.
As a Restaurant Shift Supervisor, you will play an essential role in managing the successful day-to-day operations of the restaurant during your shifts. You will oversee the receipt and execution of food orders, ensuring that dishes meet the highest standards of quality before they are served to guests. You are responsible for organizing both the kitchen and front-of-house teams to ensure that resources and staffing levels are appropriate to maintain smooth and efficient service.
Leadership is a key aspect of this role. You will support the management team by ensuring that service standards are consistently met by coaching and mentoring team members. This includes guiding new employees through their orientation and training, monitoring performance, providing constructive feedback, and motivating the team to achieve business goals. Communicating expectations clearly and effectively helps maintain a positive and productive work environment.
In addition, the Shift Supervisor is responsible for maintaining brand operational standards, completing restaurant checklists, and adhering to cleaning schedules, which are crucial for food safety and customer satisfaction. You will also oversee cash handling procedures accurately and ethically, ensuring accountability during your shifts.
This role offers an excellent stepping stone for those aspiring to rise within the restaurant management hierarchy while working for a company that values diversity, inclusion, and equal opportunity. SSP America champions a respectful workplace and provides reasonable accommodations throughout the hiring process to support all applicants.
By joining SSP America as a Restaurant Shift Supervisor at DTW, you become part of a vibrant team dedicated to delivering exceptional dining experiences in one of the busiest airports in the nation. Your contributions will not only impact daily operations but also enhance the customer journey at every touchpoint, setting the stage for ongoing career growth and professional development within the hospitality sector.
Job Requirements
- at least 18 years old
- high school diploma or equivalent
- minimum of 1 year of experience in the food and beverage industry
- full service and/or quick service restaurant experience, preferred
- proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports
- excellent written and verbal communication
Job Qualifications
- high school diploma or equivalent
- minimum of 1 year of experience in the food and beverage industry
- experience in full service and/or quick service restaurant preferred
- proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports
- excellent written and verbal communication
Job Duties
- supporting the management team in ensuring that standards of service are consistently achieved by the team and team members
- maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis
- coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards
- communicate and clarify major job duties, priorities, and expectations to team members
- provide support, direction, and encouragement in helping the team succeed in delivering business goals
- observe, discuss, and document both good and unacceptable performance accordingly
- assist team members in developing the skills and abilities necessary for improved performance
- ensure that products are of the highest quality
- responsibility for overseeing cash duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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