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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $22.00
Work Schedule
Standard Hours
Benefits
full benefits
Opportunities for advancement
Job Description
SSP America is a leading operator of food and beverage outlets in travel locations, specializing in airport dining experiences. At Detroit Metropolitan Wayne County Airport (DTW), SSP America manages a diverse restaurant portfolio including well-known brands such as Chili's, Andiamo, Coffee Bean, Corridor Kitchen, Grobbel's, Max & Erma's, Sora, Embers, Papa Joe's, and more. This presence within a major transportation hub allows SSP America to offer unique and dynamic work environments driven by fast-paced customer service and diverse culinary offerings. The company emphasizes the importance of delivering exceptional guest service and maintaining operational standards that align with each brand’s unique... Show More
Job Requirements
- at least 18 years old
- high school diploma or equivalent
- minimum of 1 year of experience in the food and beverage industry
- full service and/or quick service restaurant experience, preferred
- proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports
- excellent written and verbal communication
Job Qualifications
- high school diploma or equivalent
- minimum of 1 year of experience in the food and beverage industry
- experience in full service and/or quick service restaurant preferred
- proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports
- excellent written and verbal communication
Job Duties
- supporting the management team in ensuring that standards of service are consistently achieved by the team and team members
- maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis
- coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards
- communicate and clarify major job duties, priorities, and expectations to team members
- provide support, direction, and encouragement in helping the team succeed in delivering business goals
- observe, discuss, and document both good and unacceptable performance accordingly
- assist team members in developing the skills and abilities necessary for improved performance
- ensure that products are of the highest quality
- responsibility for overseeing cash duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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