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Shift Supervisor

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $19.37 - $21.99
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid parental leave
Paid vacation
Paid sick leave
401(k) retirement plan
stock purchase program
Tuition coverage

Job Description

Starbucks Coffee Company is a globally recognized leader in the coffeehouse industry, renowned for its dedication to crafting the world’s finest coffee while fostering a sense of community and meaningful connection. Founded in 1971 in Seattle, Starbucks has grown into an iconic brand with thousands of stores worldwide. The company prioritizes not only the quality of its coffee but also creating a warm, welcoming environment where customers can relax, socialize, or work. Starbucks is more than just a coffee retailer — it serves as a third place between home and work, where people from all walks of life come together to enjoy premium beverages and a comforting atmosphere.

Joining Starbucks means becoming part of a diverse and inclusive team that values each partner’s unique contributions and growth. Starbucks invests heavily in its employees’ development by providing opportunities for career advancement, continuous learning, and comprehensive benefits designed to support their well-being and financial security. The company’s culture emphasizes collaboration, respect, and a shared passion for coffee craftsmanship.

The role of Shift Supervisor at Starbucks is vital in maintaining the high standards of customer service and product quality that customers expect. As a Shift Supervisor, you will lead by example with heart and craftsmanship, ensuring each guest’s experience is positive and welcoming. Your leadership will help foster a team environment that embraces teamwork, communication, and shared responsibility. You will oversee daily shift operations, manage and support baristas and other staff, and uphold store policies related to safety, cash handling, and product preparation.

This position requires flexibility to work varied hours including early mornings, evenings, weekends, nights, and holidays to meet operational needs. It offers a unique chance to develop leadership skills within a dynamic retail environment while driving customer satisfaction. Starbucks values the role of Shift Supervisors in creating meaningful moments with every cup served and recognizes their impact on the store’s performance and community presence.

Starbucks partners receive industry-leading benefits, including comprehensive medical, dental, and vision insurance, access to life insurance options, paid parental leave, paid vacation, sick time, and holiday pay. Additionally, the company offers innovative programs such as the Starbucks College Achievement Plan, which covers 100% of tuition for a first-time bachelor’s degree through Arizona State University’s online program. Partners also benefit from a 401(k) retirement plan with employer match, stock purchase options, emergency savings incentives, and financial well-being resources.

Overall, working as a Shift Supervisor at Starbucks means joining a company that is deeply committed to partner (employee) development, fostering a positive workplace culture, and delivering exceptional coffee experiences. It’s an opportunity to lead within a respected global brand while making a real difference in your community through service, leadership, and a passion for quality coffee.

Job Requirements

  • Maintain regular and consistent attendance and punctuality
  • Available to work flexible hours including early mornings, evenings, weekends, nights, and holidays
  • Meet store operating policies and standards including cash handling and safety protocols
  • Prepare and coach food and beverage preparation to standard or customized recipes
  • Six months of experience interacting and fulfilling customer requests
  • Six months of experience delegating or coordinating tasks among employees

Job Qualifications

  • Six months experience in customer service or a related role
  • At least six months experience coordinating or delegating tasks among two or more employees
  • Strong interpersonal and communication skills
  • Ability to lead and motivate a team
  • Knowledge of retail environment and customer service principles
  • Ability to build relationships and work as part of a team
  • Quick learning ability and problem-solving skills

Job Duties

  • Lead daily shift operations and ensure adherence to store policies and standards
  • Provide coaching and support to team members to enhance performance and customer service
  • Manage cash handling and maintain store safety and security protocols
  • Prepare and oversee the preparation of food and beverages to meet quality standards
  • Delegate tasks effectively among team members to ensure smooth and efficient operations
  • Foster a welcoming and inclusive environment for customers and partners
  • Handle customer inquiries and resolve issues promptly to maintain satisfaction

Job Criteria

Experience

Entry Level (1-2 years)


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