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Shift Supervisor

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $20.00 - $22.70
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
basic life insurance
supplemental life insurance
short-term disability
long-term disability
Paid parental leave
family expansion reimbursement
Paid vacation
Sick Time
Holiday pay
401(k) retirement plan
stock purchase program
Partner equity program
Tuition coverage
Student loan management
Educational opportunities
backup care
DACA reimbursement

Job Description

Starbucks Coffee Company is an internationally recognized leader in the coffeehouse industry, renowned for its dedication to crafting the world's finest coffee and creating meaningful moments for its customers. With thousands of stores worldwide, Starbucks has established itself as a global brand that combines quality beverages with a warm and welcoming environment. The company is passionate about cultivating a space where community connections are sparked with every cup, emphasizing not just the product but also the memorable experience for every visitor. Starbucks prioritizes growth and development for its partners, offering industry-leading benefits and opportunities that empower their career advancement. They are committed to inclusivity, diversity, and equal opportunity employment, ensuring that all qualified applicants receive consideration regardless of their background or status.

The role of Shift Supervisor at Starbucks is pivotal in maintaining the high standards of service and beverage quality that define the brand. As a Shift Supervisor, you will lead with both craft and heart, ensuring that every customer feels welcomed and valued during their visit. This leadership position involves overseeing daily store operations, guiding and coaching team members, and managing customer interactions to maintain a positive and efficient environment. Shift Supervisors play a key role in preparing quality beverages and food products according to precise recipes or customized orders, embodying Starbucks' commitment to excellence. They also uphold safety, security, and cash handling policies while fostering a collaborative team culture. Starbucks supports Shift Supervisors in their professional growth by providing comprehensive training, developmental experiences, and a supportive network. The role requires flexibility in scheduling, strong interpersonal skills, the ability to delegate and coordinate tasks, and a dedication to delivering an outstanding customer experience. Compensation is typically set at the entry point of the pay range for the role relative to geographic location, with individualized pay decisions based on specific qualifications and circumstances. Overall, the Shift Supervisor position is an opportunity to make a meaningful impact in a vibrant coffeehouse setting while growing within a respected and socially responsible company.

Job Requirements

  • Maintain regular and consistent attendance and punctuality
  • Available to work flexible hours including early mornings, evenings, weekends, nights, and/or holidays
  • Meet store operating policies and standards including quality beverages and food products, cash handling, and store safety
  • Prepare and coach preparation of food and beverages according to standard or customized recipes
  • Six months of experience interacting with customers
  • Six months of experience delegating and coordinating tasks among employees

Job Qualifications

  • Six months of experience interacting with and fulfilling customer requests
  • Six months of experience delegating tasks and coordinating employees
  • Effective oral communication skills
  • Strong interpersonal skills
  • Ability to direct the work of others
  • Ability to learn quickly
  • Knowledge of the retail environment
  • Ability to work as part of a team
  • Ability to build relationships

Job Duties

  • Lead daily store operations and manage team performance
  • Ensure quality preparation of beverages and food items according to recipes or customer specifications
  • Coach and mentor partners to enhance skills and maintain service standards
  • Manage cash handling, safety, and security protocols in the store
  • Resolve customer issues promptly and maintain a positive store environment
  • Schedule and delegate tasks to team members effectively
  • Foster a welcoming and inclusive atmosphere for customers and staff

Job Criteria

Experience

Entry Level (1-2 years)


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