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Shift Supervisor

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $19.37 - $21.99
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid parental leave
Paid vacation
Sick Time

Job Description

Starbucks Coffee Company is a globally recognized coffeehouse chain known for crafting the world's finest coffee and creating meaningful moments for its customers. As a leader in the specialty coffee industry, Starbucks has built a reputation for quality, community connection, and a welcoming environment. Founded in 1971, Starbucks has grown into a multinational company with thousands of stores worldwide, committed to sustainability, ethical sourcing, and nurturing a culture of inclusion and diversity. The company's mission goes beyond serving coffee; it aims to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time.

Working at Starbucks means becoming part of a partner-focused company culture that values growth, developmental experiences, and comprehensive benefits that support employees and their families. Starbucks invests heavily in its employees, known as partners, providing opportunities for upward mobility and professional development within the company. Employees benefit from industry-leading offerings such as healthcare, tuition coverage, financial planning tools, and paid time off, creating a robust support system for a work-life balance.

The role of Shift Supervisor at Starbucks is instrumental in ensuring that every customer experience is exceptional. This leadership position combines operational responsibility with a passion for fostering a positive working environment. As a Shift Supervisor, you will lead with craft and heart, guiding your coffeehouse to be a warm and welcoming space for your community. You are responsible for supervising daily store operations, coaching and supporting team members, and ensuring that quality beverages and food products are delivered consistently. This role requires effective task delegation, strong interpersonal skills, and the ability to create a collaborative team atmosphere.

Shift Supervisors at Starbucks play a key role in maintaining store safety and security, managing cash handling procedures, and upholding company standards and policies. Flexibility is essential, as the position may involve working early mornings, evenings, weekends, nights, and holidays to meet store needs. Experience in customer service and leadership is critical, with a minimum of six months in roles involving direct customer interaction and delegating tasks to others.

Additionally, Starbucks offers its partners competitive compensation based on geographic location and the specific facts of each candidate and position. The company is deeply committed to equal employment opportunities and inclusivity, welcoming applicants of diverse backgrounds without discrimination. Starbucks also ensures reasonable accommodations for applicants with disabilities, emphasizing a supportive and accessible hiring process.

Joining Starbucks as a Shift Supervisor means embracing a role where you can make a difference every day through leadership and service. You will have the opportunity to contribute to the store’s success while growing your own professional skills in a dynamic, fast-paced setting. With Starbucks’ vast resources for partner growth and comprehensive benefits, this position offers both personal fulfillment and career advancement potential, making it a rewarding opportunity for individuals passionate about coffee, community, and leadership.

Job Requirements

  • High school diploma or equivalent
  • At least six months experience in a customer service role
  • Experience delegating or coordinating tasks among two or more employees
  • Ability to work flexible hours including early mornings, evenings, weekends, nights, and holidays
  • Strong communication and interpersonal skills
  • Ability to follow store policies and safety standards
  • Reliable attendance and punctuality

Job Qualifications

  • Maintain regular and consistent attendance and punctuality
  • Available to work flexible hours including early mornings, evenings, weekends, nights, and holidays
  • Meet store operating policies and standards
  • Possess at least six months experience in customer-facing roles
  • Experience in delegating tasks and supervising others
  • Ability to direct the work of others
  • Effective oral communication skills
  • Knowledge of retail environment
  • Strong interpersonal skills
  • Ability to work as part of a team
  • Ability to build relationships

Job Duties

  • Maintain regular and consistent attendance and punctuality
  • Work flexible hours including early mornings, evenings, weekends, nights, and holidays
  • Provide quality beverages and food products according to standard recipes or customer customizations
  • Handle cash and ensure store safety and security
  • Delegate tasks to and coordinate the activities of team members
  • Coach and prepare team members in food and beverage preparation
  • Uphold store policies and standards to deliver excellent customer service

Job Criteria

Experience

Entry Level (1-2 years)


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