Shift Supervisor

Buffalo, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $21.27 - $24.14

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Basic and supplemental life insurance

short-term and long-term disability

Paid parental leave

Paid vacation

Sick Time

Holiday pay

401(k) retirement plan with employer match

Discounted company stock program

Starbucks equity program (Bean Stock)

Incentivized emergency savings

Financial well-being tools

100% tuition coverage for a first-time bachelor’s degree

student loan management resources

backup care

DACA reimbursement

Job Description

Starbucks Coffee Company is an internationally recognized coffeehouse chain known for crafting the world's finest coffee while creating meaningful moments for its customers. Established with the vision of sparking connection through every cup, Starbucks positions itself not just as a coffee provider but as a warm and welcoming community space. The company’s commitment to quality, sustainability, and inclusivity has shaped its reputation as a leading global coffee brand that values not only excellent products but also exceptional customer experiences and community engagement. Starbucks continues to invest in its partners (employees) by providing comprehensive benefits and opportunities for professional and personal growth.

As a shift supervisor at Starbucks, you will play a pivotal role in leading the team with both craft and heart, ensuring that every shift offers a welcoming and memorable environment for customers. This role requires a blend of leadership, customer service, and operational skills. You will oversee daily store operations, guide the team to meet high-quality standards in beverage and food preparation, and ensure a safe and positive work environment. Additionally, you will act as a role model and coach, fostering growth and development among partners while maintaining compliance with company policies and standards. The role also demands flexibility in scheduling, excellent communication abilities, and teamwork skills. Starbucks values dedication and offers a rewarding work environment with industry-leading benefits, including medical, dental, vision insurance, and a variety of financial and educational programs.

Employment at Starbucks as a Shift Supervisor is typically part-time or full-time with competitive compensation based on geographic location and experience. Compensation decisions consider the individual’s skills and the specific circumstances of the job. Starbucks adheres to equal opportunity employment principles, promoting diversity and providing reasonable accommodations to employees with disabilities. This position is ideal for individuals passionate about coffee culture, leadership, and customer service, who thrive in a dynamic retail environment and want to make a positive impact on both their team and the community they serve.

Job Requirements

Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Available to work flexible hours including early mornings, evenings, weekends, nights, and/or holidays
Meet store operating policies and standards including providing quality beverages and food products, cash handling, and maintaining store safety and security, with or without reasonable accommodations
Six months of experience in customer service
Six months of experience delegating or coordinating tasks for two or more employees
Ability to direct the work of others
Ability to learn quickly
Effective oral communication skills
Knowledge of retail environment
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships

Job Qualifications

Six months of experience interacting with and fulfilling customer requests
Six months of experience delegating tasks or coordinating a team of two or more employees
Ability to lead and direct others
Effective oral communication skills
Knowledge of the retail environment
Strong interpersonal and team collaboration skills
Ability to build positive relationships

Job Duties

Lead the shift team to ensure a welcoming and efficient store environment
Oversee the preparation and quality of beverages and food products according to standard recipes and customer specifications
Manage cash handling and ensure store safety and security
Delegate and coordinate tasks among team members to maintain smooth operations
Coach and develop partners to enhance performance and customer service
Maintain compliance with store policies and operational standards
Foster positive relationships with customers and the community