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Shift Supervisor

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $21.27 - $24.14
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid parental leave
Paid vacation
Retirement Plan

Job Description

Starbucks Coffee Company is a globally recognized leader in the coffee industry, renowned for crafting the world’s finest coffee and creating meaningful connections in every cup. Founded with a mission to inspire and nurture the human spirit, Starbucks has evolved into a premier coffeehouse business that is dedicated to providing not only quality beverages but also building welcoming spaces where communities can gather and thrive. Through its commitment to ethical sourcing, sustainability, and community involvement, Starbucks maintains a unique blend of craftsmanship and social responsibility that sets it apart in the retail food and beverage sector.

Working at Starbucks means becoming part of a culture that values growth, development, and inclusivity. The company fosters an environment where partners (employees) are empowered to ignite their passions and careers through extensive training programs and progressive leadership opportunities. Starbucks offers an engaging workplace where every shift is more than just a job; it’s an opportunity to brighten customers’ days with exceptional service, quality products, and a warm, inviting atmosphere.

The Shift Supervisor role at Starbucks is a pivotal leadership position focused on guiding and inspiring a team to deliver exceptional customer experiences while maintaining the highest standards of quality and operational excellence. As a Shift Supervisor, you will be responsible for leading with craft and heart, ensuring that each coffeehouse is a welcoming space for the community it serves. This role demands a balance of operational expertise, strong interpersonal skills, and the ability to cultivate a productive and positive work environment.

Shift Supervisors oversee daily store operations including cash handling, product quality assurance, food preparation, safety compliance, and employee coordination. This position requires excellent communication skills and the ability to manage and delegate tasks effectively, fostering teamwork and driving performance. By mentoring and coaching team members, Shift Supervisors help partners grow in their roles while promoting Starbucks’ values and commitment to excellence.

Starbucks recognizes the importance of work-life balance and offers shift supervisors access to an extensive benefits package. These benefits include medical, dental, vision, and life insurance, paid parental leave, paid vacation and sick time, as well as retirement plans and educational assistance programs such as 100% tuition coverage through the Starbucks College Achievement Plan. This comprehensive benefits suite reflects Starbucks’ investment in the well-being and development of its partners, ensuring that employees not only enjoy their work but also have the resources to advance their careers and personal lives.

In summary, the Shift Supervisor role at Starbucks is ideal for candidates who thrive in a dynamic retail environment and are passionate about people, coffee, and community. This position offers a unique chance to develop leadership skills, work in a vibrant and supportive setting, and contribute meaningfully to the Starbucks mission of creating moments of connection, one cup at a time.

Job Requirements

  • Maintain regular and consistent attendance and punctuality
  • available to work flexible hours including early mornings, evenings, weekends, nights and holidays
  • meet store policies and standards including quality products and cash handling
  • six months experience in customer service
  • six months experience managing or coordinating employees
  • ability to communicate effectively
  • capability to direct the work of others

Job Qualifications

  • Six months of experience in a customer-facing role
  • six months of experience delegating tasks or coordinating a team
  • strong interpersonal and communication skills
  • ability to work as part of a team
  • knowledge of the retail environment
  • ability to build relationships
  • ability to learn quickly

Job Duties

  • Maintain regular and consistent attendance and punctuality
  • work flexible hours including early mornings, evenings, weekends, nights and holidays
  • meet store operating policies and standards including quality beverages and food products, cash handling, and store safety and security
  • prepare and coach the preparation of food and beverages to standard or customized recipes
  • delegate tasks to and coordinate the work of other employees
  • provide effective leadership and direction to the team
  • foster a welcoming environment that enhances customer experience

Job Criteria

Experience

Entry Level (1-2 years)


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