Shift Supervisor

KFC Corporation, a globally recognized leader in the quick-service restaurant industry, is known for its commitment to quality, customer satisfaction, and while proudly serving its iconic fried chicken recipes. Operating under the brand Tasty Chick'n, this establishment emphasizes a culture of excellence through its guiding values geared toward creating memorable dining experiences for customers. Located in Jacksonville, Florida, the restaurant thrives on a dynamic work environment that nurtures talent development and values operational excellence. As a part of KFC’s extensive network, the Tasty Chick'n location at 8033 Normandy Blvd provides both corporate and franchised opportunities that blend a rich tradition with innovative practices aimed at continual growth and community engagement.

The role of Shift Supervisor at Tasty Chick'n is pivotal within the operations department, directly contributing to the restaurant's daily success and long-term objectives. Reporting to the General Manager, the Shift Supervisor is responsible for overseeing production and operational targets while embodying and promoting the brand's vision and mission. This supervisory position supports a customer-centered culture by ensuring that every shift maintains compliance with company standards—particularly in customer service, food safety, facility maintenance, and financial accountability. The role is designed to empower and elevate the team by coaching and training employees to achieve peak performance across multiple key result areas, including people management, customer satisfaction, sales growth, and profit optimization.

A Shift Supervisor’s responsibilities include managing the workforce by setting clear expectations and upholding performance standards consistent with Tasty Chick'n's guiding values. The position demands an active role in resolving employee relations issues in partnership with the General Manager and encourages consistent recognition and motivation of staff members. Maintaining a schedule that ensures coverage across all operational day parts, including weekends and holidays, is essential to meeting business demands. Additionally, the Shift Supervisor plays a critical role in monitoring operational metrics such as inventory management and financial controls, helping the management team to adjust tactics and strategies to meet cost and margin goals effectively.

This position also requires direct oversight of food safety standards, ensuring compliance with federal, state, and local regulations. The Shift Supervisor’s ability to oversee operations and coach employees in line with established systems and procedures helps maintain the restaurant's quality and service benchmarks. Furthermore, the role supports marketing initiatives and promotional activities to boost sales and engage with the customer base actively. With a focus on continuous learning and leadership development, the Shift Supervisor role is ideal for candidates eager to advance their careers in the restaurant management field within a supportive and forward-thinking corporate culture.