KFC logo

Shift Supervisor

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Exact $15.00
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Work Schedule

Flexible
Day Shifts
Night Shifts
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Benefits

competitive pay
free meal
bonus eligible
Tuition Reimbursement
Scholarship Opportunities
flexible schedules
Vacation pay
Paid Time Off
medical benefits
401k plan
Health and wellness programs
discounts
KFC Foundation programs

Job Description

KFC, also known as Kentucky Fried Chicken, is a renowned global fast-food restaurant chain specializing in delicious fried chicken and a variety of signature sides and beverages. Founded with the mission of delivering high-quality food with fast, friendly service, KFC has grown to become one of the world’s most recognized brands in the quick-service restaurant industry. The location for this opportunity is at 5462 New Cut Rd., Louisville, KY, serving the local community with a commitment to exceptional customer satisfaction and operational excellence.

This particular opening is for the position of Shift Supervisor, a pivotal role within the store's leadership team. The position is hourly, offering a competitive wage of $15 per hour, tailored for candidates who are eager to lead by example in a fast-paced environment. The Shift Supervisor is charged with overseeing daily operations during their shift, ensuring that the team delivers on KFC’s high standards and that customers experience top-tier service in a clean, safe, and organized environment.

In this role, you will be the driving force behind a motivated team, managing staff and maintaining smooth workflows. Responsibilities include addressing customer concerns promptly and professionally, coaching team members towards improved performance, and assisting management with recruitment and training. This position demands strong leadership, excellent communication skills, and the ability to resolve conflicts effectively.

Additionally, the Shift Supervisor supports profit and loss management by adhering to cash control procedures, managing labor, and maintaining inventory. You will also bear responsibility for ensuring food safety and quality, including correct product preparation, portion control, and compliance with health and safety standards. The role requires active engagement in the overall operational success, promoting KFC's culture, values, and commitment to equity and inclusion.

This is an outstanding opportunity for individuals with some restaurant or retail experience who are looking to step into a leadership role that offers both challenges and rewards. Working here means you will benefit from a vibrant work culture with flexible shifts, competitive pay, and a variety of perks, including free meals, bonus eligibility, and educational assistance programs. The company is also committed to creating an inclusive workplace that champions diversity and ensures a positive experience for team members and customers alike.

By joining KFC as a Shift Supervisor, you become a key player in fostering a team-oriented, customer-focused environment that continuously strives to uphold the brand’s legacy and future growth. If you are passionate about leading teams and delivering extraordinary customer experiences, this role provides a platform to develop your career in the fast-food industry while enjoying a supportive and empowering work atmosphere.

Job Requirements

  • at least 18 years of age
  • 1 year of restaurant/retail experience
  • 3 months shift lead experience preferred
  • adheres to cash, security, inventory and labor policies
  • accessibility to dependable and reliable transportation
  • excellent communication skills
  • management/leadership and organizational skills
  • physical dexterity required ability to move up to 50 lbs from one area to another
  • attendance and punctuality a must
  • operating of cash register as needed and making change for other cashiers
  • basic math skills
  • maintains customer satisfaction and adheres to health and safety standards
  • promotes and champions KFC's culture and values
  • provides constructive feedback to team members
  • executes shift duties accurately and efficiently
  • promotes equity, inclusion and belonging
  • ensures teammates and customers enjoy a positive experience

Job Qualifications

  • 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
  • excellent communication skills
  • management/leadership skills
  • organizational skills
  • basic math skills
  • ability to provide constructive feedback
  • ability to promote equity, inclusion and belonging
  • capability to ensure teammates and customers enjoy a positive experience

Job Duties

  • ensure consistent customer satisfaction by executing KFC Connect success routine and prioritizing customer needs
  • oversee team members' completion of shift tasks and maintain clean, neat appearances
  • ensure food safety, quality, and accuracy of orders
  • resolve customer complaints quickly, maintaining positive customer relations
  • provide regular feedback to the RGM on team member performance
  • offer ongoing constructive and positive feedback to team members
  • actively participate in training team members
  • handle conflicts constructively and work with the RGM to achieve resolution
  • assist the RGM in screening team member candidates
  • assist with profit and loss management by following cash control and security procedures, maintaining inventory and managing labor
  • oversee proper product preparation, rotation, portioning, cooking and holding times
  • assist the RGM with facility maintenance and ensure health and safety standards are always followed

Job Criteria

Experience

Mid Level (3-7 years)


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