Shift Supervisor

Tasty Chick'n is a fast-growing restaurant brand that exemplifies quality and customer satisfaction in the quick-service dining sector. Located at 4306 Summer Ave., Memphis, TN, this establishment is dedicated to cultivating an engaging environment where both employees and customers enjoy high standards of service and food safety. The brand prides itself on creating an inclusive workplace that emphasizes teamwork, leadership development, and commitment to excellence, thoroughly aligned with its Vision and Mission.

The Shift Supervisor role at Tasty Chick'n is an essential leadership position within the Operations department. Reporting directly to the General Manager, the Shift Supervisor supports overall restaurant objectives by ensuring smooth shift operations, compliance with company standards, and maintaining key performance indicators related to customer service, food safety, financial accountability, and facilities upkeep. This position plays a pivotal role in leading a dynamic team to achieve operational excellence by training, coaching, and motivating employees to meet and exceed organizational goals.

The primary objective of this role is to provide consistent oversight during all scheduled shifts which include openings, lunch, dinner, overnight, and weekends. The Shift Supervisor acts as the frontline leader to resolve serious customer issues by exemplifying customer-focused behavior, reinforcing service quality, and ensuring adherence to food safety guidelines. By working closely with the General Manager, the Shift Supervisor takes active responsibility in overseeing inventory management, sales initiatives, and maintaining profitability through strategic control of costs and resources.

Beyond operational leadership, the Shift Supervisor is expected to champion the culture of performance management by using established company tools and processes to develop top-tier talent. This includes continuously assessing team performance, providing constructive feedback, and fostering a supportive environment centered on recognition and development. The position demands strong communication, problem-solving, and conflict resolution skills to manage employee relations effectively while maintaining legal compliance.

Successful candidates typically hold at least one year of experience in food service management or a related supervisory role within a restaurant or retail environment. They bring proficiency in using point-of-sale systems and restaurant management software to streamline workflows and enhance customer engagement. Additionally, candidates with ServSafe certification or other food safety credentials and those skilled in handling promotional marketing initiatives are preferred.

The role requires flexibility in work scheduling to accommodate operational demands, including nights, weekends, holidays, and occasional travel to other locations for training and support purposes. Physical demands include the ability to stand for long durations, lift moderate weights, and maintain attention to detail in a fast-paced setting. The environment is typical of a restaurant with exposure to normal office conditions, electrical equipment, and cleaning chemicals.

As an employer, KFC Corporation, under which Tasty Chick'n operates, is an Equal Opportunity Employer. The organization embraces diversity and inclusion by considering all applicants without regard to race, gender, disability, or any other legally protected status, ensuring fair and respectful hiring practices.

In summary, the Shift Supervisor position at Tasty Chick'n offers a rewarding leadership opportunity within a vibrant restaurant operation. It provides scope for career growth, skill development, and the chance to make a meaningful impact on both employee satisfaction and customer experience. This role is vital for achieving the brand's operational goals while upholding its core values and standards, making it an excellent fit for motivated leaders seeking to thrive in the hospitality industry.