Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Night Shifts
Benefits
competitive pay
free meal each shift
Tuition Reimbursement
Scholarship Opportunities
flexible schedules
Vacation pay
KFC Foundation programs including free college tuition at WGU
1 per 1 savings match program
Hardship assistance program
Job Description
KFC, or Kentucky Fried Chicken, is a globally recognized fast-food restaurant chain known for its signature fried chicken and commitment to quality, customer service, and innovation in the quick-service industry. Founded in 1952, KFC has grown to become one of the largest and most beloved brands worldwide. The restaurant located at 3030 Richmond Road, Lexington, KY, is part of this extensive network dedicated to delivering excellent food and an outstanding experience to every customer. KFC emphasizes a culture of inclusivity, teamwork, and continuous improvement, making it an exciting workplace for those looking to grow in the food service industry.
The Shift Supervisor role at this KFC location is a pivotal leadership position responsible for guiding the team through their daily operations. As the driving force behind the shift, the Shift Supervisor leads the staff with energy and passion to uphold the high standards KFC is known for, ensuring every guest leaves satisfied. This role involves managing and coaching the team to perform their tasks efficiently while prioritizing customer satisfaction and food safety. The Shift Supervisor also partners with the Restaurant General Manager (RGM) to support business initiatives that impact the success and growth of the restaurant.
Individuals in this position will be responsible for overseeing operational excellence during their shifts, resolving customer concerns promptly, and maintaining a positive and productive work environment. Their leadership skills will be key in motivating team members, fostering a culture of respect, and encouraging constructive feedback and ongoing training.
The job demands a candidate who thrives in fast-paced settings and demonstrates ownership over their responsibilities. The Shift Supervisor also assists in practical areas such as cash control, inventory management, labor planning, and health and safety compliance. They play a vital role in screening new team candidates and ensuring the restaurant maintains high standards in every facet of operation.
Working at KFC offers competitive pay, free meals during each shift, opportunities for tuition reimbursement and scholarships, vacation pay, and flexible scheduling with day, night, and evening shifts. The company also provides unique benefits like the KFC Foundation programs that include free college tuition options and financial assistance programs, promoting both personal and professional growth. KFC fosters an inclusive work environment where diversity is celebrated and equity and belonging are promoted amongst all team members.
This employment opportunity is ideal for candidates who have some restaurant or retail experience and are ready to step into a leadership role. Candidates must be at least 18 years old and have dependable transportation. Strong communication, leadership, and organizational skills are essential for success. This role suits individuals who are passionate about delivering great customer experiences while managing efficient kitchen and team operations in a supportive and dynamic setting.
The Shift Supervisor role at this KFC location is a pivotal leadership position responsible for guiding the team through their daily operations. As the driving force behind the shift, the Shift Supervisor leads the staff with energy and passion to uphold the high standards KFC is known for, ensuring every guest leaves satisfied. This role involves managing and coaching the team to perform their tasks efficiently while prioritizing customer satisfaction and food safety. The Shift Supervisor also partners with the Restaurant General Manager (RGM) to support business initiatives that impact the success and growth of the restaurant.
Individuals in this position will be responsible for overseeing operational excellence during their shifts, resolving customer concerns promptly, and maintaining a positive and productive work environment. Their leadership skills will be key in motivating team members, fostering a culture of respect, and encouraging constructive feedback and ongoing training.
The job demands a candidate who thrives in fast-paced settings and demonstrates ownership over their responsibilities. The Shift Supervisor also assists in practical areas such as cash control, inventory management, labor planning, and health and safety compliance. They play a vital role in screening new team candidates and ensuring the restaurant maintains high standards in every facet of operation.
Working at KFC offers competitive pay, free meals during each shift, opportunities for tuition reimbursement and scholarships, vacation pay, and flexible scheduling with day, night, and evening shifts. The company also provides unique benefits like the KFC Foundation programs that include free college tuition options and financial assistance programs, promoting both personal and professional growth. KFC fosters an inclusive work environment where diversity is celebrated and equity and belonging are promoted amongst all team members.
This employment opportunity is ideal for candidates who have some restaurant or retail experience and are ready to step into a leadership role. Candidates must be at least 18 years old and have dependable transportation. Strong communication, leadership, and organizational skills are essential for success. This role suits individuals who are passionate about delivering great customer experiences while managing efficient kitchen and team operations in a supportive and dynamic setting.
Job Requirements
- Must be at least 18 years of age
- 1 year of restaurant/retail experience
- 3 months shift lead experience preferred
- Adheres to cash, security, inventory and labor policies
- Accessibility to dependable and reliable transportation
- Excellent communication skills
- Management/leadership and organizational skills
- Physical dexterity required
- Attendance and punctuality a must
- Ability to operate cash register and make change
- Basic math skills
- Maintains customer satisfaction and adheres to health and safety standards
- Promotes and champions KFC's culture and values
- Provides constructive feedback to Team Members
- Executes shift duties accurately and efficiently
- Promotes equity, inclusion and belonging
- Ensures teammates and customers enjoy a positive experience
Job Qualifications
- 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
- Excellent communication skills
- Strong management, leadership and organizational skills
- Ability to handle physical tasks requiring dexterity
- Basic math skills
- Knowledge of health and safety standards
- Ability to promote equity, inclusion and belonging
- Ability to provide constructive feedback
- Ability to operate cash register and make change
- Ability to work efficiently and accurately during shifts
Job Duties
- Ensure consistent customer satisfaction by executing KFC Connect Success Routine and prioritizing customer needs
- Oversee Team Members' completion of shift tasks and maintain clean, neat appearances
- Ensure food safety, quality, and accuracy of orders
- Resolve customer complaints quickly, maintaining positive customer relations
- Provide regular feedback to the RGM on Team Member performance
- Offer ongoing constructive and positive feedback to Team Members
- Actively participate in training Team Members
- Handle conflicts constructively and work with the RGM to achieve resolution
- Assist the RGM in screening Team Member candidates
- Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory and managing labor
- Oversee proper product preparation, rotation, portioning, cooking and holding times
- Assist the RGM with facility maintenance and ensure health and safety standards are always followed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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