Shift Supervisor

This job opportunity is for the position of Shift Supervisor at a KFC restaurant located at 2223 Central Ave, Billings, MT. KFC, known globally for its fried chicken, operates as a multinational fast-food restaurant chain specializing in chicken cuisine. Each KFC restaurant is either corporate-owned or franchised. In this instance, the restaurant in Billings is independently owned and operated by a KFC franchisee, meaning all hiring decisions and employment matters are managed directly by the franchisee. This ensures a close-knit management approach rooted in local operational needs and community engagement. KFC franchisees uphold the brand's dedication to fast, quality service and standardized food preparation while creating a friendly and welcoming environment for guests.

The employment type is a supervisory role that serves as a gateway into broader restaurant management opportunities. This role is ideal for individuals aspiring to develop leadership skills within the fast-food industry and who are motivated to build dynamic teams that contribute to restaurant success. The Shift Supervisor will be actively involved in daily operations and have the direct responsibility for team performance and guest satisfaction. This role is not only about managing tasks but also about inspiring and mentoring team members to meet operational goals and provide exceptional customer service.

As a Shift Supervisor, you will support the General Manager in achieving restaurant objectives such as workforce development, operational efficiency, profitability, and maintaining high standards in guest experience. Responsibilities entail communicating business updates effectively, motivating staff, and ensuring the restaurant environment is clean and welcoming. This role requires a passion for customer service, attention to detail when preparing quality meals, and the ability to foster a positive, collaborative work atmosphere among team members.

The Shift Supervisor position demands leadership qualities including goal orientation, accountability, and enthusiasm for fast-paced work environments. Candidates must possess a strong desire to learn and grow within the restaurant management hierarchy. Physical requirements include standing for extended periods, occasional heavy lifting (25-85 pounds), and maintaining safety around kitchen equipment and high-heat areas. Auditory awareness is also important for safety given the presence of alarms on cooking equipment.

This position values punctuality, flexibility in work hours, and a proactive attitude. The ability to handle cash, read menus and training materials, and maintain confidentiality of company procedures are key components of this role. Ultimately, this position offers a meaningful step into leadership within a top-tier fast-food chain, with substantial opportunities for career advancement and development in restaurant management.

KFC Corporation is an Equal Opportunity Employer and encourages applications from all eligible candidates without regard to race, gender, age, national origin, color, religion, disability, military status, or any other legally protected status. Prior to employment, a background check and proof of eligibility to work are required. This opening is specifically with a franchisee, not directly with KFC Corporation, emphasizing local ownership and operational autonomy.