
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Night Shifts
Benefits
competitive pay
free meal each shift
bonus eligible
Tuition Reimbursement
Scholarship Opportunities
flexible schedules
Vacation pay
Paid Time Off
medical benefits
401K plan with 6% match
Health and wellness programs
Discounts on mortgages
Discounts on vehicles
Discounts on cell phones
Discounts on gym memberships
KFC Foundation programs including free college tuition at WGU
Dollar for dollar savings match program
Hardship assistance program
Job Description
KFC Corporation, known globally as a leading quick-service restaurant, specializes in serving delicious fried chicken and iconic Southern-inspired meals to millions of customers worldwide. Established with a commitment to quality and customer satisfaction, KFC continues to be a prominent brand in the fast-food industry, operating both corporate and franchised locations. The restaurant located at 4171 N Elizabeth St, Pueblo, CO is currently looking to hire a dedicated Shift Supervisor to join their strong team and uphold KFC's long-standing reputation for excellence. The work atmosphere is fast-paced and dynamic, perfect for individuals who thrive in environments where customer service and team leadership are critical. Emphasizing teamwork, respect, and a focus on operational success, KFC offers an engaging workplace where career growth and skill development are prioritized. This position is an exceptional opportunity for those eager to advance in restaurant leadership roles and make significant contributions to daily restaurant operations.
The Shift Supervisor role is an essential leadership position within the restaurant. As the driving force of each shift, this individual is responsible for steering the team towards meeting KFC's high standards of quality, service, and cleanliness. The role involves inspiring and guiding employees, managing customer interactions, and ensuring that operational goals are met efficiently. Shift Supervisors take the lead on maintaining food safety compliance, quality assurance, and customer satisfaction, which are key pillars of KFC's business success. An important aspect of the role includes partnering with the Restaurant General Manager (RGM) on critical business initiatives such as profit and loss management, inventory control, and labor scheduling to ensure smooth day-to-day operations. This position suits a proactive leader who is comfortable handling customer concerns, coaching team members, and fostering a positive work environment. Shift Supervisors also play a major role in recruitment and training, helping to build a motivated, knowledgeable, and high-performing team. KFC provides competitive pay, comprehensive benefits, and opportunities for professional growth, making this an appealing career path for those passionate about leadership in the food service industry.
The Shift Supervisor role is an essential leadership position within the restaurant. As the driving force of each shift, this individual is responsible for steering the team towards meeting KFC's high standards of quality, service, and cleanliness. The role involves inspiring and guiding employees, managing customer interactions, and ensuring that operational goals are met efficiently. Shift Supervisors take the lead on maintaining food safety compliance, quality assurance, and customer satisfaction, which are key pillars of KFC's business success. An important aspect of the role includes partnering with the Restaurant General Manager (RGM) on critical business initiatives such as profit and loss management, inventory control, and labor scheduling to ensure smooth day-to-day operations. This position suits a proactive leader who is comfortable handling customer concerns, coaching team members, and fostering a positive work environment. Shift Supervisors also play a major role in recruitment and training, helping to build a motivated, knowledgeable, and high-performing team. KFC provides competitive pay, comprehensive benefits, and opportunities for professional growth, making this an appealing career path for those passionate about leadership in the food service industry.
Job Requirements
- Must be at least 18 years of age
- Accessibility to dependable and reliable transportation
- Physical dexterity required (the ability to move up to 50 lbs from one area to another)
- Attendance and punctuality a must
- Adheres to cash, security, inventory and labor policies
Job Qualifications
- 1 year of restaurant or retail experience, with 3 months shift lead experience preferred
- Excellent communication skills
- Strong management, leadership and organizational skills
- Ability to provide constructive feedback
- Basic math skills
- Ability to operate a cash register and make change
- Promotes equity, inclusion and belonging
- Maintains customer satisfaction and adheres to health and safety standards
Job Duties
- Ensure consistent customer satisfaction by executing KFC Connect Success Routine and prioritizing customer needs
- Oversee Team Members' completion of shift tasks and maintain clean, neat appearances
- Ensure food safety, quality, and accuracy of orders
- Resolve customer complaints quickly, maintaining positive customer relations
- Provide regular feedback to the RGM on Team Member performance
- Offer ongoing constructive and positive feedback to Team Members
- Actively participate in training Team Members
- Handle conflicts constructively and work with the RGM to achieve resolution
- Assist the RGM in screening Team Member candidates
- Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory and managing labor
- Oversee proper product preparation, rotation, portioning, cooking and holding times
- Assist the RGM with facility maintenance and ensure health and safety standards are always followed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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