Job Overview
Employment Type
Temporary
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Night Shifts
Benefits
competitive pay
free meal
Tuition Reimbursement
Scholarship Opportunities
flexible schedules
Vacation pay
Job Description
KFC Corporation, a globally renowned fast-food restaurant chain specializing in fried chicken, is looking to hire a Shift Supervisor at its Lexington, KY location. As one of the most recognized brands in the quick-service restaurant industry, KFC emphasizes quality, high standards, and a commitment to customer satisfaction. Founded on a legacy of delivering freshly prepared food with legendary taste, KFC continues to grow, innovate, and provide exciting opportunities for team members at all levels.
The Shift Supervisor role is vital to the success of the restaurant, serving as a key leadership position that bridges the team members and management to ensure smooth operations. This position offers a dynamic work environment perfect for individuals who love fast-paced settings and enjoy motivating others to deliver excellent service. The role is designed for someone who thrives on responsibility, is passionate about leadership, and strives to drive high performance among the team.
As a Shift Supervisor at KFC, you will take charge of your shift, ensuring that every aspect of the restaurant meets the company’s standards. This includes overseeing team members’ tasks, maintaining a clean and efficient workspace, and resolving customer concerns promptly to guarantee satisfaction. You will also play an important role in coaching and mentoring team members, fostering a positive and productive environment. Your collaboration with the restaurant general manager will help steer business initiatives, manage labor costs, oversee inventory and cash controls, and uphold food safety and quality standards.
The role also presents opportunities for personal and professional growth through hands-on leadership experience, training responsibilities, and involvement in the restaurant’s profitability strategies. KFC supports its employees with programs such as tuition reimbursement, scholarship opportunities, and access to the KFC Foundation, which includes benefits like free college tuition at Western Governors University and financial assistance programs.
The employment type is full-time with flexible scheduling options, including day, night, and evening shifts to accommodate varying needs. KFC offers competitive pay along with additional benefits like free meals during shifts and vacation pay. This is an ideal position for anyone who aspires to grow within the fast-food industry while making a meaningful impact on customer experience and team development.
The Shift Supervisor role is vital to the success of the restaurant, serving as a key leadership position that bridges the team members and management to ensure smooth operations. This position offers a dynamic work environment perfect for individuals who love fast-paced settings and enjoy motivating others to deliver excellent service. The role is designed for someone who thrives on responsibility, is passionate about leadership, and strives to drive high performance among the team.
As a Shift Supervisor at KFC, you will take charge of your shift, ensuring that every aspect of the restaurant meets the company’s standards. This includes overseeing team members’ tasks, maintaining a clean and efficient workspace, and resolving customer concerns promptly to guarantee satisfaction. You will also play an important role in coaching and mentoring team members, fostering a positive and productive environment. Your collaboration with the restaurant general manager will help steer business initiatives, manage labor costs, oversee inventory and cash controls, and uphold food safety and quality standards.
The role also presents opportunities for personal and professional growth through hands-on leadership experience, training responsibilities, and involvement in the restaurant’s profitability strategies. KFC supports its employees with programs such as tuition reimbursement, scholarship opportunities, and access to the KFC Foundation, which includes benefits like free college tuition at Western Governors University and financial assistance programs.
The employment type is full-time with flexible scheduling options, including day, night, and evening shifts to accommodate varying needs. KFC offers competitive pay along with additional benefits like free meals during shifts and vacation pay. This is an ideal position for anyone who aspires to grow within the fast-food industry while making a meaningful impact on customer experience and team development.
Job Requirements
- At least 18 years of age
- 1 year of restaurant or retail experience
- 3 months of shift lead experience preferred
- Accessibility to dependable and reliable transportation
- Excellent communication skills
- Physical dexterity required, ability to move up to 50 lbs from one area to another
- Attendance and punctuality a must
- Ability to operate cash register and make change as needed
- Basic math skills
- Maintain customer satisfaction and adhere to health and safety standards
- Promote and champion KFC's culture and values
- Provide constructive feedback to team members
- Execute shift duties accurately and efficiently
- Promote equity, inclusion and belonging
- Ensure teammates and customers enjoy a positive experience
Job Qualifications
- Minimum of 1 year restaurant or retail experience
- 3 months shift lead experience preferred
- Excellent communication skills
- Strong management, leadership and organizational skills
- Basic math skills
- Ability to promote and champion KFC's culture and values
- Capacity to provide constructive feedback to team members
- Ability to execute shift duties accurately and efficiently
- Commitment to promoting equity, inclusion and belonging
Job Duties
- Ensure consistent customer satisfaction by executing KFC Connect Success Routine and prioritizing customer needs
- Oversee team members' completion of shift tasks and maintain clean, neat appearances
- Ensure food safety, quality, and accuracy of orders
- Resolve customer complaints quickly, maintaining positive customer relations
- Provide regular feedback to the RGM on team member performance
- Offer ongoing constructive and positive feedback to team members
- Actively participate in training team members
- Handle conflicts constructively and work with the RGM to achieve resolution
- Assist the RGM in screening team member candidates
- Assist with profit and loss management by following cash control and security procedures, maintaining inventory and managing labor
- Oversee proper product preparation, rotation, portioning, cooking and holding times
- Assist the RGM with facility maintenance and ensure health and safety standards are always followed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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