Shift Supervisor

The restaurant at 1980 E 20th St, Chico, CA, is part of the KFC franchise family, a well-known and established brand in the quick-service restaurant industry. This location is independently owned and operated by a KFC franchisee, which means employment decisions and management are handled directly by the franchise owner, providing a unique opportunity to work closely with local management. KFC has a strong reputation for delivering high-quality, hot and fresh meals in a friendly environment that values excellent customer service and team collaboration.

This job opening is for the position of Shift Supervisor, which is a critical role within the restaurant's leadership team. The Shift Supervisor position is often considered a gateway to broader leadership opportunities within the restaurant management hierarchy. It is designed for motivated individuals who are eager to step into leadership roles, learn the fundamentals of managing a restaurant team, and contribute directly to the success of the operation. This is an excellent chance for anyone interested in building a career in restaurant management to gain hands-on experience leading a team, managing operations, and ensuring a top-notch guest experience.

As a Shift Supervisor, you will take direct ownership of your team’s results during your shift and have a tangible impact on customer satisfaction and the restaurant’s operational success. You will work closely with the Restaurant General Manager to achieve goals related to team development, operational metrics, and profitability. Communication skills are essential, as you will be responsible for sharing business updates, promotions, and goals with your team, keeping everyone aligned and motivated.

The role demands a strong commitment to maintaining high standards of guest service, ensuring the restaurant environment is clean, welcoming, and efficient, and that all meals are served hot and fresh. A key part of your responsibility is to foster a positive and collaborative family-like atmosphere that encourages team members to succeed and grow. Success in this role requires pride in your work, a goal-oriented mindset, and an ability to motivate and mentor others effectively. It also requires high accountability, flexibility with work hours, punctuality, and an enthusiastic attitude when interacting with guests.

The physical demands of the role include some heavy lifting (ranging from 25 to 85 pounds), extended periods of standing, and the ability to maintain safety around hot kitchen equipment and boiling water. Attention to detail is critical, from reading menus and training materials to handling cash and maintaining confidentiality regarding company operations. Candidates must be able to work in confined spaces with other team members and maintain a clean and safe workspace.

The franchisee operates independently, meaning all hiring decisions will be made at the local level, and employment terms are handled by the franchisee, who is solely responsible for all employment-related matters. The position complies with equal opportunity standards, welcoming applicants from diverse backgrounds without discrimination based on race, gender, age, national origin, disability, or other protected factors. Employment offers may be contingent on background checks and eligibility verification.

If you are passionate about leadership, customer service, and growing your career in the restaurant industry, the Shift Supervisor role at this KFC franchise in Chico offers a dynamic and rewarding environment to develop your skills and advance your career.