Shift Supervisor

KFC Corporation is a globally recognized fast-food restaurant chain, specializing in fried chicken and known for its commitment to quality, customer service, and innovation. Established as one of the leading brands in the quick-service restaurant industry, KFC has grown exponentially with numerous locations worldwide, including corporate and franchised establishments. The Memphis-based location at 3995 S. 3rd St. is currently seeking a skilled Shift Supervisor to join its operations team. This non-exempt role reports directly to the General Manager, contributing significantly to the restaurant’s daily operations and overall guest experience. As a Shift Supervisor, the successful candidate will embody KFC's brand mission and values by driving performance in customer service, food safety, financial accountability, and employee development.

The Shift Supervisor role is integral to maintaining production targets aligned with the brand vision and mission. By providing leadership during scheduled shifts, this position ensures that all facets of restaurant operations meet or exceed company standards. The role involves active oversight of customer service during various day parts including opening, lunch, dinner, overnight, and weekends to guarantee excellent service throughout the restaurant’s operating hours. Emphasis is placed on developing and supporting a high-performing team through training, coaching, and recognition of top talent. The Shift Supervisor plays a pivotal role in managing employee relations, enforcing performance management processes, and maintaining legal compliance within the restaurant.

In addition to people management, the Shift Supervisor is responsible for monitoring sales initiatives and inventory management in partnership with the General Manager. An essential aspect covers ensuring food safety compliance through direct observation and implementing effective procedures and controls to meet food safety standards. Financial oversight extends to analyzing inventory and controlling operational costs to achieve profit margin goals. The candidate must also support marketing efforts to enhance customer engagement and drive restaurant sales.

This position demands a flexible schedule including the ability to work days, nights, weekends, holidays, and potential travel for training or meetings. Candidates are preferred to have ServSafe certification and experience in restaurant operations or an equivalent background. Proficiency in POS systems and familiarity with restaurant management software are highly advantageous. The role requires strong leadership, problem-solving skills, and a proactive approach to fostering a respectful, inclusive, and productive work environment. KFC Corporation emphasizes continuous improvement, encouraging employees to participate in professional development opportunities and stay attuned to industry best practices.

In conclusion, this Shift Supervisor role at KFC offers a unique opportunity to contribute to a well-established brand by leading operational excellence, enhancing customer satisfaction, and developing a motivated team. Candidates who bring a customer-focused attitude, exceptional communication abilities, and a commitment to quality and safety will excel in this dynamic position.