Shift Supervisor

Wendy's is a globally recognized quick service restaurant (QSR) brand known for its quality food, friendly service, and commitment to its customers. Founded in 1969, Wendy's has grown to become one of the largest fast-food chains in the United States and around the world. The brand is famous for its fresh, never frozen beef, signature square-shaped burgers, and a wide variety of menu items that cater to different tastes and preferences. Additionally, Wendy's places a strong emphasis on providing fast, friendly guest service, creating a welcoming atmosphere for both customers and employees alike.

This job opportunity is offered through one of Wendy's many independently owned and operated franchise locations. Each franchise determines its own compensation, benefits, and career programs, which may differ from company-owned locations. The specific location for this role is at 413 S Cedar St., Lansing, MI 48912.

The role being offered is that of a Shift Manager. This position requires a strong leadership mindset and the ability to manage a fast-paced restaurant environment effectively. The Shift Manager's primary focus is to ensure excellent guest service by supporting team members and maintaining operational standards. They are expected to deliver fast, friendly service to guests while demonstrating detailed knowledge of the menu to assist both customers and staff efficiently.

In addition to customer service responsibilities, the Shift Manager will utilize the Point of Sale system (cash register) to manage transactions efficiently and accurately. Understanding and adhering to proper food safety methods is also a critical aspect of this role, as it helps maintain the restaurant's high standards of cleanliness and health regulations.

Shift Managers are also involved in assisting the restaurant managers with recruiting, hiring, and orientation of new employees. They help maintain appropriate staffing levels to ensure smooth restaurant operations during shifts. This role also includes performing other assigned duties that contribute to the overall success of the location.

Wendy's and its franchisees provide multiple benefits to Shift Managers to support their career growth and personal well-being. Benefits include flexible schedules that accommodate various lifestyle needs, paid time off for rest and recovery, and fast track career advancement opportunities for those dedicated to furthering their roles within the Wendy's family. Instant pay options offer financial flexibility, and employees enjoy a 50% discount at all Wendy's locations. Additional discounts are available on computers, shoes, entertainment events, and more, creating an enriching employee experience.

The ideal candidate will have 1-2 years of experience working in the quick service restaurant industry, which equips them to handle the demands of a fast-paced food service environment. Basic skills in reading, writing, math, and verbal communication are essential to perform daily tasks effectively. Physical mobility throughout shifts is required, including bending, twisting, and the ability to lift up to 25 pounds. Moreover, potential candidates should possess the ability to set a positive example through strong leadership qualities and a commitment to fostering a productive and motivated team atmosphere.

Being a Shift Manager at Wendy's is not only about managing daily operations but also about being a key player in creating a pleasant experience for guests and team members alike. This leadership role offers an excellent opportunity for individuals who are eager to grow within the hospitality industry, enjoy working with people, and thrive in a dynamic, customer-oriented environment. Wendy's franchise network takes pride in recognizing and rewarding hard work, offering a rewarding career path that provides stability and advancement possibilities within the company and the wider restaurant industry.