Shift Supervisor

KFC Corporation is a globally recognized fast-food restaurant chain known for its distinctive fried chicken and iconic brand presence. Headquartered in Louisville, Kentucky, KFC operates thousands of restaurants worldwide, offering a welcoming environment focused on quality, speed of service, and customer satisfaction. The company prides itself on its innovative approaches to fast food and community engagement, making it a leader in the quick-service restaurant industry. KFC provides career opportunities across various roles, supporting employee growth and development within a dynamic and fast-paced setting.

Located at 3070 Manchester Road, Akron, Ohio, this KFC outlet is seeking a dedicated Shift Supervisor to join its team. This role is critical in maintaining high standards of operation during a shift and ensuring excellent customer experiences. Reporting directly to the Restaurant General Manager, the Shift Supervisor acts as a frontline leader, responsible for team supervision, staff scheduling, conflict resolution, and driving performance metrics. The position involves hands-on management, working closely with crew members to promote a vibrant and positive workplace culture that aligns with KFC’s core values of equity, inclusion, and belonging.

As a Shift Supervisor at KFC, you will be entrusted with recruiting and onboarding new team members, ensuring they receive thorough orientation and training to deliver service excellence. You will mentor and coach Assistant Managers, Team Member Trainers, and other supervisory staff, fostering leadership qualities and encouraging career advancement. The role emphasizes the recognition and reward of outstanding performance to motivate a high-performing team. Additionally, you will maintain close engagement with customers to promptly resolve issues and guarantee satisfaction.

Operational responsibilities include strategically scheduling staff to optimize customer service levels and efficiency. You will oversee the implementation of KFC brand standards and support initiatives such as new product rollouts. Financial oversight is an essential part of the role, requiring analysis of restaurant financial performance, budget management, and formulation of strategies to maximize profitability without compromising the quality of customer service. Staying ahead of competitors by monitoring market trends and enhancing digital engagement through loyalty programs is an ongoing focus.

This position suits candidates with extensive experience in restaurant or retail management, especially those who thrive in a team-oriented environment and possess strong communication and leadership skills. The work environment is fast-paced and requires adaptability, resilience, and a strong commitment to compliance with health, safety, and food regulations. Physical demands include standing for extended periods and handling various operational tasks within a high-noise, temperature-variable setting.

KFC offers competitive compensation, bonus eligibility, comprehensive medical benefits starting from day one, and attractive perks such as tuition reimbursement, 401k plans, and employee discounts. Employees enjoy a supportive culture that values personal development and work-life balance, reflected in generous vacation and paid time off policies. Joining KFC as a Shift Supervisor means becoming part of a team that celebrates success collaboratively while providing plenty of growth opportunities in the thriving quick-service restaurant industry.