Shift Supervisor

KFC Corporation, a globally recognized fast-food restaurant chain known for its signature fried chicken, is committed to delivering exceptional dining experiences through its dedication to quality, customer service, and community engagement. Located at 2840 Waterloo Road, Akron, OH, this particular KFC franchise operates with a strong emphasis on team collaboration and innovative management practices to ensure customer satisfaction and business success. The company has built its reputation on providing consistent, flavorful meals paired with outstanding customer service. Known for its iconic brand and global footprint, KFC combines tradition with modern operational excellence through its network of both corporate and franchised locations. As part of its mission, KFC continuously invests in employee growth, workplace safety, and inclusivity, ensuring a vibrant and supportive environment for both staff and customers.

The role of Shift Supervisor at KFC goes beyond routine supervision; it is a leadership position that requires excellent management skills, strategic planning, and a hands-on approach to team development. As a Shift Supervisor, you will take charge of recruiting, onboarding, and mentoring team members, assistant managers, and fellow supervisors, shaping a high-performing crew capable of upholding brand standards and delivering memorable customer experiences. This role demands a proactive leader who fosters a culture of equity, inclusion, and belonging, while also ensuring operational efficiency during shifts. You will be responsible for coordinating staff schedules, resolving conflicts, engaging directly with customers to resolve their concerns, and managing the restaurant's financial health by analyzing profit and loss metrics to maximize profitability without sacrificing quality.

In addition to leadership duties, the Shift Supervisor will oversee training programs, mentor the management team, and implement product rollout meetings to keep the restaurant aligned with corporate standards. You will also act as a culture champion, recognizing and rewarding team members' outstanding performance and driving continuous improvements across the workplace. This role requires adaptability to change, excellent communication abilities, a solid understanding of restaurant operations and maintenance, and the ability to work in a fast-paced, dynamic environment. It offers the opportunity for career advancement within KFC's robust leadership development framework, supported by competitive pay, bonus eligibility, medical benefits from the first day, and a range of employee perks including tuition reimbursement and paid time off. If you are passionate about people, leadership, and operational excellence, the Shift Supervisor position at KFC is designed to help you thrive and make a meaningful impact in a globally respected brand.