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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.00 - $22.50
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Retirement Plan
Training and Development
Job Description
KFC of Polly's is a well-established restaurant brand known for its commitment to delivering quality food and exceptional customer service. As part of the larger KFC franchise, KFC of Polly's upholds the core values and operational standards that have made KFC a leader in the fast-food industry worldwide. The company focuses on creating a welcoming atmosphere where guests feel valued and satisfied with their dining experience. Through continuous training and adherence to high service and safety standards, KFC of Polly's strives to maintain an environment where both guests and employees can thrive. The employment opportunity is for a Shift Supervisor... Show More
Job Requirements
- High school diploma or equivalent preferred
- 1-3 years related experience and/or training preferred
- Basic working knowledge of store operations and guest relations
- Basic computer skills including POS and Microsoft Office
- Food preparation skills relevant to restaurant operations
- Updated knowledge of food safety and health codes
- Ability to work varied hours including evenings, weekends, and holidays
- Strong communication and teamwork skills
- Ability to remain calm and set positive example in high volume situations
Job Qualifications
- 1-3 years related experience and/or training preferred
- Basic working knowledge of store operations and guest relations
- Basic computer fundamentals including POS and Microsoft Office
- Food preparation skills as they relate to restaurant business
- Up to date on food safety and health codes
Job Duties
- Act with integrity, honesty and knowledge that promote the culture, values and mission of KFC of Polly's
- Maintain calm demeanour during periods of high volume to keep store operating to standard and set a positive example for the shift team
- Anticipate guest and store needs by continually evaluating environment and guests for cues
- Assist with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Provide feedback to General Manager on team member performance
- Create positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members to support improvement and ensure operational excellence
- Contribute to positive team environment through development of rapport with team members and recognize issues or changes in morale and performance and communicate matters with managers
- Deliver KFC of Polly's Brand service by acting with a 'People Always First' attitude and connecting with the guests
- Support management to execute store operations during scheduled shifts
- Organize opening and closing duties as assigned
- Follow KFC of Polly's operational policies and procedures, including those for safety and security to ensure safety of team members during each scheduled shift
- Uphold and adhere to cash handling policies and procedures to ensure proper cash management practices, including verifying safe at start and end of shift, making change, balancing cashier drawers, and handling bank deposits until official shift change occurs
- Oversee maintenance of food inventory, supply levels, ordering and receiving as needed
- Provide quality products consistently for all guests by adhering to all recipe and presentation standards
- Follow health, safety and sanitation guidelines for all products and store
- Utilize organizational tools in collaboration with managers to find new, creative, and effective methods of team member recognition
- Ensure compliance with operational standards, company policies, federal/state/local regulations and laws
- Comply with all CA wage and hour laws including Polly's meal and rest policy
- Work varied hours, including daily dinner rush, closing shifts, weekends and/or holidays
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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