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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
flexible scheduling
Professional development opportunities
Job Description
Tasty Chick'n is a renowned restaurant brand dedicated to delivering quality food and exceptional service to its customers. Operating within the fast-paced food service industry, Tasty Chick'n prides itself on fostering a welcoming and efficient dining environment while emphasizing the highest standards of food safety and customer satisfaction. Known for its commitment to excellence and innovation, the company continues to grow by nurturing a culture of teamwork, integrity, and continuous improvement. As part of its operations department, Tasty Chick'n focuses on maintaining the brand's vision and mission by cultivating talented teams and consistently meeting stringent quality and operational benchmarks.
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Job Requirements
- Must be able to work a flexible schedule, including days, nights, weekends, and holidays as needed to meet business demands
- willingness to travel to other locations for training, meetings, or support as business dictates
- recognizes the customer as the primary focus and acts accordingly
- effectively interacts with all members of the team
- encourages open and honest communication throughout the restaurant to foster a positive work environment
- encourages cooperation to accomplish team goals
- promotes a respectful and inclusive work environment, valuing diverse perspectives
- generates workable, rational solutions while maintaining decisiveness and an appropriate sense of urgency in addressing challenges
- adapts well to changes in assignments and priorities
- modifies behavior or work methods in response to new information, changing conditions, or unexpected obstacles
- role models providing recognition in the restaurant when the team performs well
- coaches team members who are not participating in the culture of recognition
- demonstrates the ability to lead and motivate a team, providing clear direction and support to drive performance
- capable of addressing and resolving conflicts among team members or with customers in a constructive manner
- effectively manages time, prioritizing tasks to ensure efficient operations during busy shifts
- maintains high standards of quality and safety in food preparation and customer service
- willingness to work long periods standing and sitting
- able to lift up to and over 20 pounds
- able to view computer screens for extended periods
- knowledge of normal office environments, electrical current, and toxic chemicals as part of workplace hazards
Job Qualifications
- ServSafe certification preferred
- training in customer service and conflict resolution is advantageous
- minimum of one year experience in restaurant operations, food service management, or equivalent combination of education and experience
- proven track record of success in a supervisory role within the restaurant or retail environment
- experience in training and developing employees, showcasing the ability to enhance team performance and productivity
- familiarity with point-of-sale (POS) systems and restaurant management software to streamline operations and improve customer service
- previous experience in inventory management and cost control practices to support profitability and efficiency
- exposure to marketing initiatives and promotional activities to enhance sales and customer engagement
- continuous improvement mindset, actively seeking opportunities for personal and team development through workshops, seminars, or online courses
- participation in industry-related professional organizations or networking groups that enhance knowledge of current trends and best practices in the restaurant industry
Job Duties
- Demonstrate Tasty Chick'n's Guiding Values while assisting the Restaurant General Manager in building high-performing employees by training, coaching, and recognizing A+ talent utilizing Tasty Chick'n's tools and processes
- execute the performance management process consistently to ensure employees are set up for success and held accountable
- partner with the Restaurant General Manager to resolve all employee relations activities while maintaining legal compliance in the restaurant
- work a schedule to ensure that all day parts are being observed, i.e., opening, lunch, dinner, overnight, and weekends
- drive a customer-focused culture by serving as a role model in resolving serious customer issues
- coach and assist the Restaurant General Manager in holding all service team members accountable for core operational procedures through the use of the OSM and company systems
- assist the Restaurant General Manager in monitoring metrics and inventory management
- ensure that food safety standards are met through direct observation while running shifts
- partner with the General Manager to ensure that restaurant projections and marketing initiatives are in place and being implemented
- partner with the Restaurant General Manager to analyze inventory and controllables on a continual basis and take specific corrective action to meet or achieve margin and cost of goods targets
- assist the Restaurant General Manager in ensuring that the restaurant is compliant with Federal, State, and Local requirements
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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