Shift Supervisor

Tasty Chick'n is a renowned restaurant brand dedicated to delivering quality food and exceptional service to its customers. Operating within the fast-paced food service industry, Tasty Chick'n prides itself on fostering a welcoming and efficient dining environment while emphasizing the highest standards of food safety and customer satisfaction. Known for its commitment to excellence and innovation, the company continues to grow by nurturing a culture of teamwork, integrity, and continuous improvement. As part of its operations department, Tasty Chick'n focuses on maintaining the brand's vision and mission by cultivating talented teams and consistently meeting stringent quality and operational benchmarks.

The Shift Supervisor at Tasty Chick'n plays a critical role in supporting the Restaurant General Manager to achieve the restaurant's production targets and uphold the brand's guiding values. This non-exempt position is pivotal in ensuring that all company standards are maintained in various operational areas such as customer service, food safety, facilities maintenance, and financial accountability. The Shift Supervisor serves as a role model and leader, actively engaging in training, coaching, and supporting high-performing employees to deliver key results across people management, customer experience, sales growth, and profitability. The position requires a hands-on approach to leadership, as the Shift Supervisor will participate directly in shift operations and oversee compliance with federal, state, and local regulations.

In addition to managing the day-to-day operational tasks, the Shift Supervisor is instrumental in executing the performance management process to ensure employees are properly trained, recognized, and accountable. This role demands flexible working hours across various shifts, including days, nights, weekends, and holidays, to maintain optimal operational coverage. The Shift Supervisor must demonstrate strong problem-solving skills and adaptability, successfully resolving employee relations issues and customer concerns while fostering a positive, inclusive work environment.

By partnering closely with the General Manager, the Shift Supervisor assists with sales initiatives, inventory management, and margin control to drive profitability. They also play an essential part in enforcing food safety standards through direct observation and active oversight during shifts. The ideal candidate will possess a ServSafe certification or equivalent, previous supervisory experience in restaurant or retail settings, and a proven track record of improving team performance. Proficiency with point-of-sale systems and restaurant management software, coupled with knowledge of marketing efforts, further enhances the candidate's ability to contribute towards the brand's success.

This role presents an excellent opportunity for a motivated professional seeking to advance their career in the restaurant industry by helping to lead a dynamic team and ensuring the delivery of exceptional customer experiences at Tasty Chick'n.