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Shift Supervisor

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Day Shifts
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Benefits

competitive pay
bonus eligible
Vacation Time
Paid Time Off
Tuition Reimbursement
career advancement
medical benefits
401k plan
Health and wellness programs
Employee Discounts
free meal

Job Description

About KFC: KFC, one of the world's most iconic fast-food restaurants, has long been synonymous with quality and excellence in the quick-service restaurant industry. Founded in 1952, KFC is renowned for its uniquely seasoned fried chicken and its global presence in over 150 countries. At its core, KFC is committed to delivering exceptional customer experiences through dedicated teams, innovative marketing, and strong brand values. With a robust corporate culture emphasizing equity, inclusion, and belonging, KFC has become a leader not only in food service but also in employee development and community engagement.

About the Role: The Restaurant General Ma... Show More

Job Requirements

  • 5 years in restaurant or retail management
  • Strong people management skills
  • Proven ability to analyze profit and loss
  • Proficiency with digital tools and platforms
  • Exceptional communication skills
  • Knowledge of restaurant maintenance programs
  • Commitment to company culture of equity, inclusion, and belonging
  • Experience in team motivation and development
  • Ability to recruit and train employees
  • Adaptability to change and support for change management
  • Compliance with corporate policies and health and safety standards

Job Qualifications

  • 5 years in restaurant or retail management with a strong track record in people management
  • Proven ability to improve performance based on profit and loss analysis
  • Proficient with digital tools and platforms
  • Exceptional communication skills, including written, verbal, and interpersonal
  • Solid understanding of restaurant maintenance programs
  • Champions KFC’s culture and values, with a focus on equity, inclusion, and belonging
  • Experienced in recognizing and motivating teams with a successful track record in people development
  • Skilled in recruiting top talent and training both high and under-performing employees
  • Adaptable to change and experienced in supporting change management
  • Adheres to corporate policies and occupational health and food safety standards

Job Duties

  • Recruit, onboard, and conduct orientations for top team members and shift supervisors
  • Develop a comprehensive training plan and mentor assistant managers, shift supervisors, and team member trainers
  • Recognize and reward outstanding team member performance while fostering a culture of equity, inclusion, and belonging
  • Address and resolve conflicts promptly to maintain a positive work environment
  • Personally engage with customers to swiftly resolve issues and ensure positive experiences
  • Strategically schedule staff to optimize customer service and coach management team on brand standards
  • Analyze the restaurant’s financial performance, manage the budget, and develop strategies to maximize profitability without compromising customer experience

Job Criteria

Experience

Expert Level (7+ years)


Job Location

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