Shift Supervisor

Akron, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Benefits

competitive pay

bonus eligible

Vacation Time

Paid Time Off

Tuition Reimbursement

career advancement

medical benefits

401k plan

Health and wellness programs

Employee Discounts

free meal

Job Description

About KFC: KFC, one of the world's most iconic fast-food restaurants, has long been synonymous with quality and excellence in the quick-service restaurant industry. Founded in 1952, KFC is renowned for its uniquely seasoned fried chicken and its global presence in over 150 countries. At its core, KFC is committed to delivering exceptional customer experiences through dedicated teams, innovative marketing, and strong brand values. With a robust corporate culture emphasizing equity, inclusion, and belonging, KFC has become a leader not only in food service but also in employee development and community engagement.

About the Role: The Restaurant General Manager role at KFC is a key leadership position that requires a dynamic individual to lead a driven team toward excellence. This role centers on the full spectrum of managing restaurant operations, recruiting and developing staff, maintaining high standards of food quality and safety, and consistently exceeding customer expectations. As the General Manager, you will spearhead the recruitment, training, and mentoring of crew members, shift supervisors, and assistant managers, developing them into top-performing professionals who take pride in their work and are motivated by career advancement opportunities.

In this position, you will cultivate a vibrant and positive culture within the restaurant. Your leadership will inspire loyalty, productivity, and a strong team spirit that enhances the customer experience. You will be deeply involved in staff scheduling to maximize service efficiency, resolving customer issues with a customer-first approach, and driving performance improvements by analyzing financial data and managing budgets strategically.

Additionally, the General Manager will champion KFC's brand standards and values while maintaining operational excellence, including adhering to occupational health and food safety regulations. The role demands a proactive approach to competitive analysis ensuring the restaurant remains a market leader, including maintaining a robust digital presence and implementing loyalty programs to boost customer retention.

This full-time role offers competitive pay, bonus eligibility, four weeks of vacation plus additional paid time off, and medical benefits effective from day one. Other benefits include tuition reimbursement, career advancement opportunities, 401k plans, health and wellness programs, and exclusive discounts on a variety of products and services. A free meal is provided each shift. Physically, the role requires the ability to stand for prolonged periods, lift up to 50 pounds, and work in a fast-paced, noisy environment with varying temperatures and food product exposures.

By joining KFC as a Restaurant General Manager, you are not merely taking on a job—you are becoming part of a global legacy and a community-focused company where your leadership directly influences team success and customer satisfaction. This opportunity is ideal for a seasoned restaurant management professional passionate about developing talent and delivering operational excellence in a fast-paced, high-energy environment.

Job Requirements

5 years in restaurant or retail management
Strong people management skills
Proven ability to analyze profit and loss
Proficiency with digital tools and platforms
Exceptional communication skills
Knowledge of restaurant maintenance programs
Commitment to company culture of equity, inclusion, and belonging
Experience in team motivation and development
Ability to recruit and train employees
Adaptability to change and support for change management
Compliance with corporate policies and health and safety standards

Job Qualifications

5 years in restaurant or retail management with a strong track record in people management
Proven ability to improve performance based on profit and loss analysis
Proficient with digital tools and platforms
Exceptional communication skills, including written, verbal, and interpersonal
Solid understanding of restaurant maintenance programs
Champions KFC’s culture and values, with a focus on equity, inclusion, and belonging
Experienced in recognizing and motivating teams with a successful track record in people development
Skilled in recruiting top talent and training both high and under-performing employees
Adaptable to change and experienced in supporting change management
Adheres to corporate policies and occupational health and food safety standards

Job Duties

Recruit, onboard, and conduct orientations for top team members and shift supervisors
Develop a comprehensive training plan and mentor assistant managers, shift supervisors, and team member trainers
Recognize and reward outstanding team member performance while fostering a culture of equity, inclusion, and belonging
Address and resolve conflicts promptly to maintain a positive work environment
Personally engage with customers to swiftly resolve issues and ensure positive experiences
Strategically schedule staff to optimize customer service and coach management team on brand standards
Analyze the restaurant’s financial performance, manage the budget, and develop strategies to maximize profitability without compromising customer experience