The Wendy's Company logo

Shift Supervisor

Reading, PA, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

competitive pay
Bonus opportunities
Free Meals
Daily Pay
benefits after 60 days
401K after 6 months
Career advancement opportunities

Job Description

YCH Wendy's is a vibrant and rapidly growing quick service restaurant franchise that prides itself on delivering exceptional service and high-quality food to customers. As part of the globally recognized Wendy's brand, YCH Wendy's operates with a strong commitment to excellence and customer satisfaction. The franchise is dedicated to fostering a family-oriented and fun work environment while offering competitive pay and robust benefits to its employees. Known for its iconic menu and welcoming atmosphere, Wendy's maintains high standards in food safety and service quality, making it a preferred destination for both customers and career-minded team members.

Located at 712 Penn Avenue, West Reading, PA, this location embodies the franchise's values of quality, teamwork, and community engagement. Employees at this site benefit from a supportive workplace culture that emphasizes personal growth, career development, and employee well-being. The franchise offers career advancement opportunities based on individual performance and dedication to the business.

The role of a Shift Supervisor at YCH Wendy's is pivotal in maintaining the smooth operation of the restaurant during shifts. This position requires a motivated individual who can lead by example, train and support team members, and uphold the highest standards of food safety, cleanliness, and customer service. Shift Supervisors are responsible for overseeing daily operational tasks such as setting up registers, preparing the restaurant for opening and closing, and ensuring all safety and quality standards are met.

Shift Supervisors also play a crucial role in creating a positive and efficient work environment. They coordinate tasks among the crew, address customer feedback thoughtfully, and solve operational challenges professionally. Depending on the shift, a supervisor may take on specific roles such as managing kitchen operations to ensure food quality, leading customer service efforts to exceed guest expectations, or overseeing opening and closing procedures to maintain consistency.

This position offers a dynamic and fast-paced work setting ideal for individuals who enjoy leadership and teamwork in a family-oriented atmosphere. With opportunities for career growth, bonus earnings, and daily pay options, YCH Wendy's supports its supervisors with a comprehensive benefits package available after 60 days, including 401K options after six months of employment. The franchise is an equal opportunity employer that encourages applicants from all backgrounds, including those who require reasonable accommodation due to disabilities.

Joining YCH Wendy's as a Shift Supervisor is not just a job; it's a chance to build a career you can be proud of while contributing to a beloved brand's ongoing success and maintaining its commitment to excellent food and service.

Job Requirements

  • High school diploma or GED
  • minimum 1 year experience in restaurant, retail, or customer service role
  • supervisory experience preferred
  • strong leadership skills
  • ability to multitask and motivate team members
  • professional customer service skills
  • physical ability to stand and lift up to 50 lbs
  • flexible availability including weekends
  • willingness to obtain ServSafe certification
  • reliable transportation

Job Qualifications

  • High school diploma or GED
  • at least 1 year of experience in a restaurant, retail, or customer service role with 6+ months of supervisory experience preferred
  • strong leadership skills including multitasking and motivating a team
  • ability to resolve customer concerns professionally
  • physical stamina to stand for long periods and lift up to 50 lbs
  • flexibility to work various shifts including weekends and travel as needed
  • willingness to complete ServSafe certification during training
  • reliable transportation

Job Duties

  • Train and support your team
  • oversee daily operations such as setting up registers and preparing for shifts
  • deliver excellence by meeting quality, safety, and service standards
  • lead by example through supervising and coordinating tasks
  • solve problems including addressing customer feedback professionally
  • oversee opening and closing duties for smooth shift transitions
  • maintain cleanliness, food safety, and prep standards while mentoring crew members

Job Criteria

Experience

Mid Level (3-7 years)


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