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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.25 - $17.00
Work Schedule
Flexible
Day Shifts
Night Shifts
Benefits
competitive pay
free meal each shift
Tuition Reimbursement
Scholarship Opportunities
flexible schedules
Vacation pay
Job Description
KFC is a world-renowned fast-food restaurant chain famous for its delicious fried chicken and commitment to quality and customer satisfaction. As a leader in the quick-service restaurant industry, KFC prides itself on delivering a consistent and exceptional dining experience to millions of guests worldwide. Known for its iconic Original Recipe and various menu innovations, KFC has cultivated a strong brand presence and a culture focused on teamwork, excellence, and community engagement. The company offers dynamic work opportunities in a fast-paced, customer-oriented environment where employees can develop their skills and advance their careers.
The Shift Lead role at KFC i... Show More
The Shift Lead role at KFC i... Show More
Job Requirements
- Must be at least 18 years of age
- Accessibility to dependable and reliable transportation
- Physical dexterity to move up to 50 lbs from one area to another
- Adheres to cash, security, inventory and labor policies
- Attendance and punctuality a must
- Ability to operate cash register and make change for other cashiers
- Basic math skills
- Maintains customer satisfaction and adheres to health and safety standards
- Promotes and champions KFC's culture and values
- Executes shift duties accurately and efficiently
- Provides constructive feedback to team members
- Promotes equity, inclusion and belonging
- Ensures teammates and customers enjoy a positive experience
Job Qualifications
- Minimum of 1 year of restaurant or retail experience
- Preferred 3 months of shift lead or supervisory experience
- Excellent communication and leadership skills
- Strong organizational skills
- Basic math skills
- Ability to operate cash register and make change
- Commitment to maintaining customer satisfaction and health and safety standards
- Demonstrated ability to promote equity, inclusion and belonging
- Ability to provide constructive feedback to team members
Job Duties
- Ensure consistent customer satisfaction by executing KFC Connect Success Routine and prioritizing customer needs
- Oversee team members' completion of shift tasks and maintain clean, neat appearances
- Ensure food safety, quality, and accuracy of orders
- Resolve customer complaints quickly, maintaining positive customer relations
- Provide regular feedback to the RGM on team member performance
- Offer ongoing constructive and positive feedback to team members
- Actively participate in training team members
- Handle conflicts constructively and work with the RGM to achieve resolution
- Assist the RGM in screening team member candidates
- Assist with profit & loss management by following cash control and security procedures, maintaining inventory and managing labor
- Oversee proper product preparation, rotation, portioning, cooking and holding times
- Assist the RGM with facility maintenance and ensure health and safety standards are always followed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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