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Shift Supervisor

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $19.37 - $21.99
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
basic life insurance
supplemental life insurance
Paid parental leave
Paid vacation
Paid sick time
Holiday pay
401(k) retirement plan
stock purchase program
Tuition coverage
backup care

Job Description

Starbucks Coffee Company is an iconic global coffeehouse known for crafting the world’s finest coffee and creating meaningful moments for its customers. Established as a leader in the coffee retail industry, Starbucks has built a brand that prides itself on more than just quality beverages. It focuses on fostering warm and welcoming spaces where every cup of coffee sparks connection and community spirit. With thousands of stores worldwide, Starbucks emphasizes sustainability, inclusivity, and the personal growth of its partners (employees). Their commitment to providing top-quality beverages and excellent customer service positions them as a preferred coffee destination globally.

The role of a Shift Supervisor at Starbucks is vital to maintaining the company’s high standards and delivering an exceptional customer experience. As a Shift Supervisor, you will lead with craft and heart, ensuring every shift creates a welcoming atmosphere for both customers and partners. This position offers not just the chance to lead but also the opportunity to grow through developmental experiences and industry-leading benefits. Shift Supervisors play a crucial role in managing store operations, supporting the team, and ensuring quality in every cup served.

In this role, you will be responsible for coaching and preparing beverages and food products to standard recipes or customized customer orders, maintaining store safety and security, handling cash transactions accurately, and creating an environment where customers feel valued and connected. You will delegate tasks, coordinate team efforts, and uphold Starbucks’ commitment to quality and community engagement. This job requires flexibility to work shifts that may include early mornings, evenings, nights, weekends, and holidays.

Starbucks invests heavily in the growth and well-being of its partners. Being a Shift Supervisor means you will have access to comprehensive benefits such as medical, dental, vision, and life insurance, paid parental leave, vacation accrual, sick time, and financial programs including a 401(k) retirement plan with employer match. Additionally, Starbucks provides education benefits like full tuition coverage for a first-time bachelor’s degree through the Starbucks College Achievement Plan. The company supports diversity, equal employment opportunities, and reasonable accommodations to ensure an inclusive workplace.

Job Requirements

  • maintain regular and consistent attendance and punctuality
  • available to work flexible hours including early mornings, evenings, weekends, nights, and holidays
  • meet store operating policies and standards including cash handling and store safety
  • six months experience in customer interaction roles
  • ability to delegate and coordinate tasks among employees
  • coach food and beverage preparation to standards

Job Qualifications

  • six months experience in a customer-facing role
  • at least six months experience delegating tasks to employees
  • effective oral communication skills
  • strong interpersonal skills
  • ability to build relationships
  • ability to work as part of a team
  • knowledge of the retail environment

Job Duties

  • Lead and direct the work of shift team members
  • prepare and coach preparation of food and beverages to standard or customized recipes
  • ensure quality customer service and positive customer interactions
  • maintain store safety, security, and cash handling procedures
  • delegate tasks and coordinate activities of two or more employees
  • uphold store operating policies and standards
  • promote a welcoming and inclusive environment

Job Criteria

Experience

Entry Level (1-2 years)


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