Shift Supervisor

Wethersfield, CT, USA|

Job Overview

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Bonus programs

flexible scheduling

Job Description

KFC, a globally recognized leader in the fast-food industry, specializes in delivering high-quality chicken dishes with a commitment to taste, quality, and customer service. Founded in 1952, KFC has grown into one of the world's most popular quick-service restaurants, known for its distinctive Original Recipe chicken. The brand embodies values such as respect, integrity, and excellence while fostering a fast-paced and customer-focused environment. With thousands of locations worldwide, KFC continuously strives to improve its operational standards and guest experiences to maintain its market leadership.

The role of a Team Leader at KFC is essential in driving the brand's success by overseeing daily operations and ensuring that every guest enjoys a superior dining experience. This position involves coaching and leading a team to meet and exceed operational goals while maintaining KFC’s renowned standards for food safety, quality, and customer service. As a Team Leader, you will be responsible for managing shift priorities, facilitating communication among crew members, and inspiring a collaborative work environment. Your proactive approach to problem-solving and decision-making will ensure seamless restaurant operations, enhancing both team morale and guest satisfaction. The role demands a combination of leadership skills, operational knowledge, and a passion for delivering excellence in a dynamic, fast-paced setting. This full-time position offers the opportunity to grow within one of the most respected fast-food chains, assuming increasing responsibilities and contributing to KFC’s ongoing success. Compensation and benefits align with industry standards and provide a rewarding work experience.

Job Requirements

High school diploma or equivalent
Previous experience in a fast-food or customer service environment preferred
Strong leadership and team management skills
Ability to handle stress and make decisions under pressure
Flexibility to work various shifts including weekends and holidays
Basic math skills for cash handling
Knowledge of food safety and sanitation regulations

Job Qualifications

Previous experience in a supervisory or leadership role within the food service industry
Strong communication and interpersonal skills
Ability to manage multiple tasks in a fast-paced environment
Commitment to upholding KFC's standards and values

Job Duties

Team leadership by fostering a respectful and collaborative team environment
Effectively communicating shift priorities, goals, and results
Supporting the training and development of crew members with coaching and feedback
Ensuring adherence to KFC's operational standards including food safety and quality
Managing food preparation and cleaning processes with speed and accuracy
Delivering exceptional customer service by ensuring friendly interactions and maintaining cleanliness
Quickly assessing and resolving operational challenges to ensure smooth restaurant operations
Monitoring product levels and minimizing waste while ensuring accurate cash handling procedures
Enforcing safety and sanitation guidelines ensuring compliance with regulations and company standards
Monitoring team performance by identifying areas for improvement and recognizing achievements