Shift Supervisor

Tasty Chick'n is a dynamic restaurant brand dedicated to delivering exceptional food and customer experiences. Known for its commitment to quality and customer satisfaction, Tasty Chick'n focuses on operational excellence and creating a positive workplace environment guided by its core values. As a growing restaurant chain, Tasty Chick'n invests in training and developing teams that embody the spirit and vision of the brand. The company operates in a fast-paced, customer-centric market where maintaining high standards in food safety, service, and operational efficiency are paramount to its ongoing success.

The role of Shift Supervisor at Tasty Chick'n is a key leadership position reporting directly to the General Manager within the Operations department. This position is non-exempt and requires working flexible hours, including various shifts such as opening, lunch, dinner, overnight, weekends, and holidays to meet business demands. The Shift Supervisor supports the General Manager by overseeing restaurant production targets aligned with the Brand Vision and Mission, while consistently role modeling the guiding values of Tasty Chick'n. The main responsibility is to ensure that all facets of restaurant operations comply with company standards involving customer service, food safety, facilities maintenance, and financial accountability.

This role is critical in training, coaching, and supporting A+ talent, ensuring employees are motivated, trained, and successful. The Shift Supervisor consistently applies performance management processes to hold team members accountable and fosters a high-performing culture. They partner closely with the General Manager in resolving employee relations, addressing serious customer issues, and ensuring operational procedures are strictly followed through company systems. Furthermore, the role involves monitoring financial metrics, inventory management, and assisting with marketing initiatives to promote restaurant sales and profitability. Maintaining compliance with federal, state, and local regulations is also a primary responsibility.

The Shift Supervisor must demonstrate leadership qualities by providing clear direction and motivation while encouraging open communication and cooperation among the team. With a customer-focused mindset, this role ensures high standards for exceeding guest expectations and maintaining food safety during shifts. Candidates with experience in restaurant operations, food service management, training and developing employees, and knowledge of point-of-sale systems and inventory control will thrive in this position. The role offers a unique opportunity for growth within a reputable restaurant brand that values continuous improvement, flexibility, and professional development.