Shift Supervisor

Murfreesboro, TN, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Professional development opportunities

Job Description

Tasty Chick'n is a dynamic restaurant brand dedicated to delivering exceptional food and customer experiences. Known for its commitment to quality and customer satisfaction, Tasty Chick'n focuses on operational excellence and creating a positive workplace environment guided by its core values. As a growing restaurant chain, Tasty Chick'n invests in training and developing teams that embody the spirit and vision of the brand. The company operates in a fast-paced, customer-centric market where maintaining high standards in food safety, service, and operational efficiency are paramount to its ongoing success.

The role of Shift Supervisor at Tasty Chick'n is a key leader... Show More

Job Requirements

ServSafe certification preferred
additional food safety certifications are a plus
training in customer service and conflict resolution is advantageous
minimum of one year experience in restaurant operations, food service management, or equivalent combination of education and experience
proven track record of success in a supervisory role within the restaurant or retail environment
experience in training and developing employees, showcasing the ability to enhance team performance and productivity
familiarity with point-of-sale (POS) systems and restaurant management software to streamline operations and improve customer service
previous experience in inventory management and cost control practices to support profitability and efficiency
exposure to marketing initiatives and promotional activities to enhance sales and customer engagement
continuous improvement mindset, actively seeking opportunities for personal and team development through workshops, seminars, or online courses
participation in industry-related professional organizations or networking groups that enhance knowledge of current trends and best practices in the restaurant industry
must be able to work a flexible schedule, including days, nights, weekends, and holidays as needed to meet business demands
willingness to travel to other locations for training, meetings, or support as business dictates

Job Qualifications

Minimum of one year experience in restaurant operations or food service management
proven success in a supervisory role within the restaurant or retail environment
experience in training and developing employees
familiarity with point-of-sale (POS) systems and restaurant management software
previous experience in inventory management and cost control
understanding of marketing initiatives relevant to restaurant sales
continuous improvement mindset and commitment to professional development
strong leadership and communication skills
ability to manage conflict effectively
capability to prioritize tasks efficiently during busy shifts
attention to detail in food safety and customer service standards

Job Duties

Demonstrate Tasty Chick'n's guiding values while assisting the restaurant General Manager in building high-performing employees by training, coaching, and recognizing A+ talent utilizing Tasty Chick'n's tools and processes
Execute the performance management process consistently to ensure employees are set up for success and held accountable
Partner with the restaurant General Manager to resolve all employee relations activities while maintaining legal compliance in the restaurant
Work a schedule to ensure that all day parts are being observed, i.e., opening, lunch, dinner, overnight, and weekends
Drive a customer-focused culture by serving as a role model in resolving serious customer issues
Coach and assist the restaurant General Manager in holding all service team members accountable for core operational procedures through the use of the OSM and company systems
Assist the restaurant General Manager in monitoring metrics and inventory management
Ensure that food safety standards are met through direct observation while running shifts
Partner with the General Manager to ensure that restaurant projections and marketing initiatives are in place and being implemented
Partner with the restaurant General Manager to analyze inventory and controllables on a continual basis and take specific corrective action to meet or achieve margin and cost of goods targets
Assist the restaurant General Manager in ensuring that the restaurant is compliant with Federal, State, and Local requirements

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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