Shift Supervisor

Memphis, TN, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

flexible scheduling

Job Description

Tasty Chick'n is a dynamic and rapidly growing restaurant brand known for its commitment to delivering high-quality food, exceptional customer service, and maintaining stringent operational standards. As a proud member of the hospitality and food service industry, Tasty Chick'n emphasizes a strong brand vision and mission focused on customer satisfaction, food safety, and financial accountability. With a culture rooted in its guiding values, the company strives to create a positive and motivating workplace environment that nurtures talent and drives business success. The restaurant operates with a focus on operational excellence, employee development, and customer experience, making it a popular choice among patrons seeking great food and service.

The role of Shift Supervisor at Tasty Chick'n is pivotal in supporting the Restaurant General Manager to meet and exceed the restaurant's production targets while embodying the brand's core values. This position is classified as non-exempt under FLSA guidelines and involves hands-on leadership responsibilities across multiple departments within the restaurant. The Shift Supervisor ensures that operational standards are rigorously adhered to in all facets, including customer service, food safety, facilities maintenance, and managing financial aspects to maximize profitability. This employment opportunity is ideal for individuals passionate about the restaurant industry and eager to lead teams, drive performance, and contribute to the restaurant's ongoing success.

As a Shift Supervisor, you will play an essential role in overseeing day-to-day restaurant operations during your shifts. Your responsibilities include training and coaching team members to perform at their best, recognizing top talent, and fostering a positive work environment. You will be instrumental in executing the performance management process to keep employees accountable and prepared for success. Collaboration with the Restaurant General Manager is key, especially in managing employee relations, solving service issues, and ensuring compliance with health and safety standards. You will also be actively involved in managing customer experiences by resolving serious customer concerns and ensuring service excellence.

On the sales front, you will work closely with management to implement restaurant marketing initiatives and ensure projections are met. Profitability is supported through diligent inventory management, controlling costs, and maintaining compliance with all applicable regulations. The Shift Supervisor must have a solid understanding of restaurant software systems, including point-of-sale (POS), and a background in food service or retail operations.

Additionally, this role requires flexibility, as the Shift Supervisor must be available to work various shifts, including days, nights, weekends, and holidays. Travel to other locations may also be necessary for training or support purposes. The ideal candidate will possess strong communication, leadership, and problem-solving skills, alongside a commitment to team development and continuous improvement. This position offers an excellent opportunity to grow your career within a supportive and forward-thinking company dedicated to excellence in the restaurant industry.

Job Requirements

ServSafe certification preferred
Training in customer service and conflict resolution is advantageous
Minimum of one year experience in restaurant operations, food service management, or equivalent combination of education and experience
Proven track record of success in a supervisory role within the restaurant or retail environment
Experience in training and developing employees
Familiarity with point-of-sale (POS) systems and restaurant management software
Previous experience in inventory management and cost control practices
Exposure to marketing initiatives and promotional activities
Continuous improvement mindset
Participation in industry-related professional organizations or networking groups
Must be able to work a flexible schedule including days, nights, weekends, and holidays as needed
Willingness to travel to other locations for training, meetings, or support
Effective communication skills
Leadership abilities
Problem-solving skills
Time management skills
Attention to detail

Job Qualifications

ServSafe certification preferred
Training in customer service and conflict resolution is advantageous
Minimum of one year experience in restaurant operations, food service management, or equivalent combination of education and experience
Proven track record of success in a supervisory role within the restaurant or retail environment
Experience in training and developing employees, showcasing the ability to enhance team performance and productivity
Familiarity with point-of-sale (POS) systems and restaurant management software to streamline operations and improve customer service
Previous experience in inventory management and cost control practices to support profitability and efficiency
Exposure to marketing initiatives and promotional activities to enhance sales and customer engagement
Continuous improvement mindset, actively seeking opportunities for personal and team development
Participation in industry-related professional organizations or networking groups
Must be able to work a flexible schedule including days, nights, weekends, and holidays as needed
Willingness to travel to other locations for training, meetings, or support
Recognizes the customer as the primary focus and acts accordingly
Effective communication skills
Encourages cooperation to accomplish team goals
Generates workable and rational solutions timely
Adapts well to changes and approaches change positively
Role models providing recognition when the team performs well
Demonstrates the ability to lead and motivate a team
Capable of constructive conflict resolution
Manages time efficiently
Maintains high standards of quality and safety in food preparation and customer service

Job Duties

Demonstrate Tasty Chick'n's guiding values while assisting the Restaurant General Manager in building high-performing employees by training, coaching, and recognizing A+ talent utilizing Tasty Chick'n's tools and processes
Execute the Performance Management process consistently to ensure employees are set up for success and held accountable
Partner with the Restaurant General Manager to resolve all employee relations activities while maintaining legal compliance in the restaurant
Work a schedule to ensure that all day parts are being observed, i.e., opening, lunch, dinner, overnight, and weekends
Drive a customer-focused culture by serving as a role model in resolving serious customer issues
Coach and assist the Restaurant General Manager in holding all service team members accountable for core operational procedures through the use of the OSM and Company systems
Assist the Restaurant General Manager in monitoring metrics and inventory management
Ensure that food safety standards are met through direct observation while running shifts
Partner with the General Manager to ensure that restaurant projections and marketing initiatives are in place and being implemented
Partner with the Restaurant General Manager to analyze inventory and controllables on a continual basis and take specific corrective action to meet or achieve margin and cost of goods targets
Assist the Restaurant General Manager in ensuring that the restaurant is compliant with Federal, State, and Local requirements