Shift Supervisor

Henderson, KY, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Job Description

Tasty Chick'n is a dynamic restaurant brand committed to delivering exceptional dining experiences through high-quality food, excellent service, and a welcoming atmosphere. Known for its dedication to customer satisfaction and operational excellence, Tasty Chick'n invests in building a strong team that upholds its Guiding Values to achieve lasting success and brand loyalty. As part of the hospitality sector, Tasty Chick'n is continuously evolving to meet the demands of a competitive market by prioritizing food safety, staff development, and customer engagement.

The Shift Supervisor role at Tasty Chick'n is a pivotal position responsible for supporting the Restaurant General Manager in managing daily restaurant operations. This includes ensuring production targets are met while promoting the brand's vision and mission. The Shift Supervisor actively contributes to maintaining high standards across multiple operational areas such as customer service, food safety, cleanliness, and financial management. This position requires a hands-on leader who can train, coach, and motivate a talented team to excel in people management, sales, customer satisfaction, and profitability.

As a non-exempt position reporting directly to the General Manager, the Shift Supervisor is essential to sustaining an efficient restaurant operation. They oversee scheduling to cover all day parts, ensure compliance with food safety standards through direct shift supervision, and handle customer relations by resolving serious customer concerns personally. The role also involves collaborating with the management team to monitor inventory, control costs, and implement marketing initiatives that drive sales growth.

The ideal candidate for the Shift Supervisor position is someone with at least one year of experience in restaurant operations or food service management, possessing a proven ability to lead and develop teams by fostering a positive work culture. Special emphasis is placed on skills related to training, conflict resolution, and using restaurant management software including point-of-sale systems. A flexible work schedule is required, including availability for nights, weekends, holidays, and occasional travel for training or support across locations.

Throughout their daily responsibilities, the Shift Supervisor will embody qualities such as adaptability, problem-solving, communication, and leadership while driving performance and accountability within the team. This role stands as a critical element in achieving the restaurant's operational goals, sustaining compliance with regulatory standards, and delivering a memorable dining experience that reflects the core values of Tasty Chick'n.

Job Requirements

Must be able to work a flexible schedule, including days, nights, weekends, and holidays as needed to meet business demands
willingness to travel to other locations for training, meetings, or support as business dictates
customer focused and sets a high standard for exceeding customer expectations
effective communication skills to interact with team members and foster a positive work environment
capable of encouraging cooperation and promoting a respectful and inclusive work environment
generates workable, rational solutions with decisiveness and urgency
adapts well to changes in assignments and priorities
role models recognition and coaches team members to participate in the culture of recognition
demonstrates leadership by motivating a team and providing clear direction and support
addresses and resolves conflicts constructively
manages time effectively by prioritizing tasks
maintains high standards of quality and safety in food preparation and customer service
typing and computer keyboard skills
verbal and written communication skills
computer software usage
research and compile information
public speaking
record maintenance
able to sit and stand for long periods
able to lift up to and over 20 pounds
able to view computer screens
able to work in normal office environment with exposure to electrical current and toxic chemicals

Job Qualifications

ServSafe Certification preferred
training in customer service and conflict resolution is advantageous
minimum of one year experience in restaurant operations, food service management, or equivalent combination of education and experience
proven track record of success in a supervisory role within the restaurant or retail environment
experience in training and developing employees, showcasing the ability to enhance team performance and productivity
familiarity with point-of-sale (POS) systems and restaurant management software to streamline operations and improve customer service
previous experience in inventory management and cost control practices to support profitability and efficiency
exposure to marketing initiatives and promotional activities to enhance sales and customer engagement
continuous improvement mindset, actively seeking opportunities for personal and team development through workshops, seminars, or online courses
participation in industry-related professional organizations or networking groups that enhance knowledge of current trends and best practices in the restaurant industry

Job Duties

Demonstrate Tasty Chick'n's Guiding Values while assisting the Restaurant General Manager in building high-performing employees by training, coaching, and recognizing A+ talent utilizing Tasty Chick'n's tools and processes
execute the Performance Management process consistently to ensure employees are set up for success and held accountable
partner with the Restaurant General Manager to resolve all employee relations activities while maintaining legal compliance in the restaurant
work a schedule to ensure that all day parts are being observed, i.e., opening, lunch, dinner, overnight, and weekends
drive a customer-focused culture by serving as a role model in resolving serious customer issues
coach and assist the Restaurant General Manager in holding all service team members accountable for core operational procedures through the use of the OSM and Company systems
assist the Restaurant General Manager in monitoring metrics and inventory management
ensure that food safety standards are met through direct observation while running shifts
partner with the General Manager to ensure that restaurant projections and marketing initiatives are in place and being implemented
partner with the Restaurant General Manager to analyze inventory and controllables on a continual basis and take specific corrective action to meet or achieve margin and cost of goods targets
assist the Restaurant General Manager in ensuring that the restaurant is compliant with Federal, State, and Local requirements