Shift Supervisor

Knoxville, TN, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

flexible scheduling

Job Description

Tasty Chick'n is a vibrant and fast-growing restaurant brand dedicated to delivering exceptional dining experiences with a focus on quality, customer service, and operational excellence. The company operates within the competitive food service industry, where it consistently strives to uphold its Brand Vision and Mission by offering delicious menu items that align with customer expectations and industry best practices. Tasty Chick'n is known for fostering a culture of teamwork, integrity, and excellence as it grows its footprint and further establishes itself as a leader in the restaurant sector.

The role of Shift Supervisor at Tasty Chick'n is pivotal to the... Show More

Job Requirements

Must be able to work a flexible schedule, including days, nights, weekends, and holidays as needed
willingness to travel to other locations for training, meetings, or support
excellent communication skills
ability to manage time effectively during busy shifts
strong leadership and team motivation skills
practical knowledge of food safety and quality standards
ability to address and resolve conflicts constructively
proficiency in typing and computer keyboard usage
familiarity with computer software applications
ability to maintain records and compile information
ability to sit or stand for long periods
capability to lift up to 20 pounds and over 20 pounds
ability to view computer screens for extended periods

Job Qualifications

ServSafe certification preferred
additional food safety certifications are a plus
training in customer service and conflict resolution is advantageous
minimum of one year experience in restaurant operations, food service management, or equivalent combination of education and experience
proven track record of success in a supervisory role within the restaurant or retail environment
experience in training and developing employees
familiarity with point-of-sale (POS) systems and restaurant management software
previous experience in inventory management and cost control practices
exposure to marketing initiatives and promotional activities
continuous improvement mindset with ongoing personal and team development
participation in industry-related professional organizations or networking groups

Job Duties

Demonstrate Tasty Chick'n's guiding values while assisting the Restaurant General Manager in building high-performing employees by training, coaching, and recognizing A+ talent utilizing Tasty Chick'n's tools and processes
Execute the Performance Management process consistently to ensure employees are set up for success and held accountable
Partner with the Restaurant General Manager to resolve all employee relations activities while maintaining legal compliance in the restaurant
Work a schedule to ensure that all day parts are being observed, i.e., opening, lunch, dinner, overnight, and weekends
Drive a customer-focused culture by serving as a role model in resolving serious customer issues
Coach and assist the Restaurant General Manager in holding all service team members accountable for core operational procedures through the use of the OSM and Company systems
Assist the Restaurant General Manager in monitoring metrics and inventory management
Ensure that food safety standards are met through direct observation while running shifts
Partner with the General Manager to ensure that restaurant projections and marketing initiatives are in place and being implemented
Partner with the Restaurant General Manager to analyze inventory and controllables on a continual basis and take specific corrective action to meet or achieve margin and cost of goods targets
Assist the Restaurant General Manager in ensuring that the restaurant is compliant with Federal, State, and Local requirements

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Create Your Profile

Search For More Opportunities:

More Jobs Like This: