Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $26.00
Benefits
competitive hourly wage
Opportunities for advancement
Comprehensive training programs
Employee discounts on products
Paid Time Off
health insurance options
Supportive team environment
Job Description
Krispy Kreme is a globally recognized brand known for its delicious doughnuts and exceptional customer experience. Founded in 1937, the company has become a leader in the retail and food service industry with multiple store formats including Retail, Retail with Routes, and Heritage stores. Krispy Kreme prides itself on its commitment to quality products, innovative marketing, and providing a welcoming atmosphere for its customers. Each store operates with a focus on teamwork, efficiency, and upholding the brand’s standards for customer service and food safety. Employees are empowered through comprehensive training programs and leadership development, ensuring the brand continues to deliver... Show More
Job Requirements
- Must be 18 years of age or older
- High school diploma or equivalent preferred
- Must perform all related competencies outlined in the Krispy Kreme Shift Management Training Workbook
- Strong leadership, organizational, and communication skills
- Experience working with people and history of dependability
- Must have flexibility to work any day or shift as needed
- Pass a pre-employment drug screen, criminal background check
- Valid driver's license as required to drive delivery trucks
- Ability to lift up to 75 pounds occasionally and up to 25 pounds frequently
- Must be physically active and able to carry out physical tasks such as bending, walking, standing, and twisting
- Ability to work in warm, un-air conditioned environments that may reach 100 degrees
- Maintain a clean, neat uniform and adhere to employee dress code
- Maintain visual acuity to distinguish between products and labels
Job Qualifications
- High school diploma or equivalent, preferred
- Manager's food safety certification
- Strong leadership skills
- Excellent organizational skills
- Effective communication skills
- Experience working with people
- Knowledge of customer service principles
- Ability to handle difficult customer situations professionally
- Competency in operating POS and retail equipment
- Ability to model and promote customer service oriented atmosphere
- Understanding of safety and sanitation standards
- Ability to perform all essential store functions
- Flexibility to work any day or shift as needed
- Pass a pre-employment drug screen and criminal background check
Job Duties
- Overseeing the proper performance of all store activities
- Training employees and ensuring that employees are working efficiently and effectively
- Maintaining adequate staff in retail and production positions
- Performing retail tasks as needed
- Performing production tasks as needed if applicable to store type
- Ensuring customers are being cared for properly
- Ensure Production Specialists understand production schedule for the day if applicable to store type
- Accessing the store's safe and getting change as necessary
- Ensure Krispy Kreme security and cash handling standards and procedures are met and enforced
- Locking doors and closing at night
- Conduct store tours
- Knowledgeable of Krispy Kreme history, product and current promotions
- Model exceptional customer service skills for employees
- Promote customer service oriented atmosphere in store
- Fill customer orders accurately and quickly including products, condiments, and change
- Handle difficult customer situations professionally
- Maintain a pleasant and courteous demeanor
- Exhibit suggested selling behaviors such as second dozens, up-selling other products, and up-selling in sizes
- Knowledge and ability to execute all store functions
- Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
- Manager's food safety certification
- Other duties as assigned
- Operate the POS system per standards identified in the Krispy Kreme Retail Specialist Workbook
- Operate other retail equipment e.g. coffee and soda machines in the proper manner
- Operate drive-thru equipment (POS and headsets) so as to achieve an average drive-thru time of 30-45 seconds or less
- Operate processing equipment while adhering to the company product standards identified in the Krispy Kreme Processing Specialist Workbook
- Ensure batteries are charged for drive-thru equipment
- Operation production equipment
- Maintain a clean, neat uniform at all times and ensure employees are also adhering to uniform standards
- Handle products per procedures identified in the Sales Specialist Employee Training Manual
- Utilize proper cleaning techniques as identified in the Sales Specialist Employee Training Manual
- Comply with sanitation standards
- Complete a processing schedule as needed
- Must be able to perform all essential store functions
- Act as a team player through the standards identified in the Krispy Kreme Training Workbooks
- Assist in training and development of Team Members
- Handle customer and employee complaints or concerns professionally
- Assist management with staff scheduling and team-building
- Supports Managers with training of new employees
- Model company standards and policies consistently
- Assist with execution of corporate initiatives (i.e. Marketing, HR policies and procedures)
Job Location
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