Shift Supervisor

Tasty Chick'n is a dynamic and customer-focused restaurant brand dedicated to delivering high-quality food and exceptional service. Known for its commitment to excellence and community engagement, Tasty Chick'n thrives on fostering a positive work environment where employees are valued and encouraged to grow professionally. As a prominent player in the food service industry, Tasty Chick'n upholds stringent standards in food safety, customer satisfaction, and operational efficiency, ensuring a remarkable dining experience for every guest. Their dedication to upholding brand vision and mission is reflected in every aspect of their operations, from kitchen production to customer service and team management.

The position of Shift Supervisor at Tasty Chick'n plays a pivotal role in supporting the Restaurant General Manager to ensure that the restaurant meets its production targets, maintains compliance with company standards, and delivers outstanding customer service. This role is crucial for achieving success in people management, customer engagement, sales, and profitability. The Shift Supervisor acts as a role model by embodying Tasty Chick'n’s guiding values and overseeing all critical operational aspects, including food safety protocols, facility maintenance, and financial accountability. Through effective training, coaching, and team support, the Shift Supervisor helps build a team of A+ talent, ensuring that all employees perform at their highest capabilities.

Responsibilities include managing shift schedules to cover all day parts such as opening, lunch, dinner, overnight shifts, and weekends to ensure continuous operational excellence. The Shift Supervisor directly observes food safety measures during shifts and drives a customer-focused culture by resolving serious customer issues and coaching service team members to adhere to core operational procedures. Partnering closely with the General Manager, the Shift Supervisor assists in monitoring inventory, managing sales projections, and implementing marketing initiatives to boost restaurant performance and enhance customer engagement.

Moreover, the Shift Supervisor plays a vital role in analyzing inventory and controllable costs to maintain profitability and complying with federal, state, and local regulations. They must possess strong leadership and communication skills, be adaptable to changing conditions, and have a problem-solving mindset to navigate operational challenges effectively. This role requires flexibility in working hours, including nights, weekends, holidays, and occasional travel to other locations for training or support.

Ideal candidates will have at least one year of experience in restaurant operations or food service management, with proven success in supervisory roles that involve team training and development. Certification in ServSafe and additional food safety training are preferred, along with customer service and conflict resolution skills. Familiarity with POS systems, restaurant management software, inventory control practices, and marketing initiatives will contribute to the candidate’s success in this role.

Tasty Chick'n invites dedicated, motivated individuals to join their team as Shift Supervisors, offering opportunities for continuous skill development and career advancement in an engaging and supportive environment. This position is classified as non-exempt and reports directly to the General Manager. By joining Tasty Chick'n, you become part of a vibrant community committed to quality, service, and excellence.