Shift Supervisor

Peoria, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.00 - $21.50

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

flexible scheduling

team environment

Job Description

KFC of Polly's is a well-established fast-food restaurant known for its commitment to delivering high-quality fried chicken and exceptional customer service. With a strong presence in the community, KFC of Polly's focuses on creating a positive dining experience through its dedication to operational excellence, team collaboration, and adherence to its guiding principles. The restaurant is part of the globally recognized KFC brand, which values integrity, quality, and customer satisfaction as its core elements. The team at KFC of Polly's works diligently to uphold these standards every day, aiming to provide guests with consistent, high-quality food and service in a welcoming environment.

The Shift Supervisor role at KFC of Polly's is a pivotal position that contributes directly to the restaurant's success by supporting the management team in overseeing daily operations during scheduled shifts. This role is crafted for individuals who embody KFC's core values and can lead by example, ensuring that both guests and team members receive the highest level of service. As a Shift Supervisor, you will act as a bridge between the management and the staff, facilitating clear communication, fostering teamwork, and maintaining operational standards.

The responsibilities include handling challenging situations with composure during busy periods, supporting new team member training, delivering brand-standard customer service, and managing cash handling procedures. You will also play an important role in maintaining food quality, safety compliance, and inventory management. This position requires a proactive attitude in recognizing team morale and performance issues, providing constructive feedback, and promoting a positive work culture. KFC of Polly's values a "People Always First" approach, urging the Shift Supervisor to connect meaningfully with guests and team members alike.

This shift-based role demands flexibility, with expectations to work varied hours, including peak dinner times, closing shifts, weekends, and holidays. The ideal candidate should have 1 to 3 years of relevant experience or training in retail or restaurant settings, basic computer literacy, including POS and Microsoft Office knowledge, and a solid grasp of food safety standards. The Shift Supervisor is essential in upholding California wage and hour laws, including meal and rest policies, to ensure a fair workplace environment.

In summary, joining KFC of Polly's as a Shift Supervisor means becoming part of a vibrant team that prioritizes operational excellence, teamwork, and superior customer service. You will gain valuable leadership experience while contributing to a globally recognized brand's local success. This role offers a dynamic work environment where your ability to motivate, organize, and lead will make a real impact on both the team and guest experiences.

Job Requirements

High school diploma or equivalent
1 -3 years related experience or training preferred
Basic computer skills including POS and Microsoft Office
Knowledge of food safety and health codes
Ability to maintain composure under pressure
Strong communication and interpersonal skills
Flexibility to work varied shifts including weekends, holidays and evenings

Job Qualifications

1 -3 years related experience and/or training preferred
Basic working knowledge of store operations and guest relations
Basic computer fundamentals including POS and Microsoft Office
Food preparation skills as they relate to restaurant business
Up to date on food safety and health codes

Job Duties

Act with integrity, honesty and knowledge that promote the culture, values and mission of KFC of Polly's
Maintain calm demeanour during periods of high volume to keep store operating to standard and set a positive example for the shift team
Anticipate guest and store needs by continually evaluating environment and guests for cues
Assist with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Create positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members to support improvement and ensure operational excellence
Contribute to positive team environment through development of rapport with team members and recognize issues or changes in morale and performance and communicate matters with managers
Deliver KFC of Polly's Brand service by acting with a “People Always First” attitude and connecting with guests
Support management to execute store operations during scheduled shifts
Organize opening and closing duties as assigned
Follow operational policies and procedures, including safety and security to ensure team member safety
Uphold cash handling policies and procedures, including verifying safe at start and end of shift, making change, balancing cashier drawers, and handling bank deposits
Help oversee maintenance of food inventory, supply levels, ordering and receiving as needed
Provide quality products consistently by adhering to all recipe and presentation standards and following health, safety and sanitation guidelines
Utilize existing organizational tools with managers to find creative methods of team member recognition
Ensure compliance with company policies, federal, state and local regulations and laws
Comply with all CA wage and hour laws including meal and rest policy
Work varied hours including dinner rush, closing shifts, weekends and holidays as needed