Shift Supervisor

Lynchburg, VA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Training and Development

Job Description

Tasty Chick'n is a dynamic and customer-focused restaurant brand dedicated to providing delicious and high-quality food in a welcoming environment. Known for its flavorful menu and commitment to exceptional service, Tasty Chick'n has cultivated a strong reputation in the fast-casual dining industry. The establishment prioritizes operational excellence, employee development, and customer satisfaction while maintaining the highest standards of food safety and facility maintenance. Operating under a clear set of guiding values, Tasty Chick'n aims to create a positive workplace culture where employees thrive and customers enjoy memorable dining experiences. The company emphasizes teamwork, respect, and continuous improvement, making it a preferred destination for both guests and employees alike.

The role of Shift Supervisor at Tasty Chick'n is an essential leadership position within the restaurant operations team. Reporting directly to the General Manager, the Shift Supervisor plays a pivotal role in supporting the restaurant’s mission and brand vision. This position is non-exempt, requiring a hands-on approach to managing all aspects of a restaurant shift. The Shift Supervisor is responsible for ensuring compliance with company standards across multiple operational areas including customer service, food safety, facility maintenance, and financial accountability. The role is designed to uphold Tasty Chick'n’s values through active coaching, training, and development of A+ talent, ensuring that the workforce is motivated and equipped to achieve key business goals.

Critical to this role is the ability to manage and lead during busy periods, working various shifts including opening, lunch, dinner, overnight, weekends, and holidays as business needs dictate. The Shift Supervisor partners closely with the General Manager to meet production targets and operational objectives. Responsibilities include resolving serious customer issues, enforcing sanitary food handling practices, and driving sales and profit through efficient inventory management and cost control. The position requires strong communication skills and the ability to foster a positive work environment that encourages collaboration, accountability, and recognition of employee contributions.

Beyond operational management, the Shift Supervisor helps implement performance management processes and employee relations protocols, ensuring legal compliance throughout the restaurant. Familiarity with point-of-sale systems, restaurant management software, and marketing initiatives further supports the role’s function in streamlining operations and boosting customer engagement. This leadership opportunity is ideal for individuals passionate about the restaurant industry who excel in problem-solving, adaptability, and team motivation. A commitment to continuous learning and flexibility in scheduling are crucial attributes for success in this role.

Job Requirements

must be able to work a flexible schedule, including days, nights, weekends, and holidays as needed to meet business demands
willingness to travel to other locations for training, meetings, or support as business dictates
servsafe certification preferred
minimum of one year experience in restaurant operations, food service management, or equivalent combination of education and experience
proven track record of success in a supervisory role within the restaurant or retail environment
experience in training and developing employees
familiarity with point-of-sale (pos) systems and restaurant management software
previous experience in inventory management and cost control practices
exposure to marketing initiatives and promotional activities
strong communication and leadership skills
ability to resolve conflicts effectively
good time management and attention to detail

Job Qualifications

ServSafe certification preferred
additional food safety certifications are a plus
Training in customer service and conflict resolution is advantageous
Minimum of one year experience in restaurant operations, food service management, or equivalent combination of education and experience
Proven track record of success in a supervisory role within the restaurant or retail environment
Experience in training and developing employees, showcasing the ability to enhance team performance and productivity
Familiarity with point-of-sale (POS) systems and restaurant management software to streamline operations and improve customer service
Previous experience in inventory management and cost control practices to support profitability and efficiency
Exposure to marketing initiatives and promotional activities to enhance sales and customer engagement
Continuous improvement mindset, actively seeking opportunities for personal and team development through workshops, seminars, or online courses
Participation in industry-related professional organizations or networking groups that enhance knowledge of current trends and best practices in the restaurant industry

Job Duties

Demonstrate Tasty Chick'n's guiding values while assisting the restaurant general manager in building high-performing employees by training, coaching, and recognizing A+ talent utilizing Tasty Chick'n's tools and processes
Execute the performance management process consistently to ensure employees are set up for success and held accountable
Partner with the restaurant general manager to resolve all employee relations activities while maintaining legal compliance in the restaurant
Work a schedule to ensure that all day parts are being observed, i.e., opening, lunch, dinner, overnight, and weekends
Drive a customer-focused culture by serving as a role model in resolving serious customer issues
Coach and assist the restaurant general manager in holding all service team members accountable for core operational procedures through the use of the OSM and company systems
Assist the restaurant general manager in monitoring metrics and inventory management
Ensure that food safety standards are met through direct observation while running shifts
Partner with the general manager to ensure that restaurant projections and marketing initiatives are in place and being implemented
Partner with the restaurant general manager to analyze inventory and controllables on a continual basis and take specific corrective action to meet or achieve margin and cost of goods targets
Assist the restaurant general manager in ensuring that the restaurant is compliant with federal, state, and local requirements