Shift Supervisor

Syracuse, NY, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $17.00 - $20.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Training and Development

401k plan

Employee assistance program

Job Description

Denny's is a leading full-service family dining restaurant that has built a strong reputation for providing quality meals and friendly, welcoming customer service. Established with a commitment to delivering a memorable dining experience, Denny's operates hundreds of locations across the United States and internationally. The company is known for its 24/7 availability in many locations, diverse menu offerings, and dedication to community engagement. Denny's culture emphasizes respect, teamwork, and continuous improvement, making it a popular choice for both guests and employees alike.

The Shift Supervisor role at Denny's is a dynamic leadership position responsible for managing the restaurant durin... Show More

Job Requirements

Must be able to lift a tray weighing up to 25 lbs
Must be able to bend, stoop, reach, lift and grasp
Must be able hear well in a loud environment to respond to employee and guest needs
Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
Must be able to serve all Denny's menu products
Must possess basic math skills (add, subtract, multiply and divide)
Able to work around potentially hazardous chemicals
Must be able to lift and carry supplies and equipment up to 50 lbs
Place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers
Must have sufficient mobility to move and operate in confined work area
Must work inside and outside
Must be able to observe staff and all aspects of restaurant operations
Must be able to operate point of sale system and differentiate between monetary denominations
Must be able to stand and walk throughout a 4 to 8 hour shift
Must be able to tolerate extreme temperature changes in kitchen and freezer areas

Job Qualifications

Completion of all e-learning job code modules
Completion of employee and management anti-harassment and discrimination training
Management Food Safety Certification
A neat, professional appearance
Places a value on diversity and shows respect for others
Proven ability to problem solve and handle high stress situations
Strong oral communication skills and the ability to communicate effectively with all levels within the restaurant
Communicates effectively both orally and in writing in the English language
Ability to read and implement instructions
Basic math and cash handling skills
Ability to work weekends, holidays, and evenings

Job Duties

Oversees a shift by leading other hourly employees in execution of and adherence to brand standards
Coordinates and directs restaurant activities during the shift based on guest traffic flow
Monitors sales, employee hours, and guest counts throughout the shift to ensure proper staffing
Directs hourly employees to fulfill their job duties and priorities
Coaches employees on guest service skills, the service cycle, and other guest focused activities to meet or exceed guest service standards
Interacts with guests and inquires about food and service
Addresses complaints promptly in a courteous manner and notifies the manager of any issues

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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