Shift Supervisor

Tasty Chick'n is a dynamic and rapidly growing restaurant brand committed to delivering exceptional fast-casual dining experiences. With a focus on high-quality food, outstanding customer service, and operational excellence, Tasty Chick'n has established itself as a brand that resonates with customers seeking flavorful, poultry-based meals served in a welcoming environment. The company emphasizes a culture centered on its Guiding Values, which foster teamwork, accountability, and continuous improvement among its team members. As an innovative player in the restaurant industry, Tasty Chick'n prioritizes food safety, facility maintenance, and financial accountability to maintain and enhance its reputation for excellence.

The role of Shift Supervisor at Tasty Chick'n is a pivotal position within the Operations Department, reporting directly to the Restaurant General Manager. This is a non-exempt role requiring hands-on leadership and operational management during assigned shifts. The Shift Supervisor is responsible for supporting the General Manager in achieving production targets aligned with the brand’s vision and mission. In this position, the individual plays a key role in modeling and reinforcing Tasty Chick'n’s Guiding Values, ensuring that all areas of operation meet company standards. This includes customer service excellence, rigorous food safety compliance, meticulous facilities upkeep, and strict financial oversight.

The Shift Supervisor’s core responsibilities involve training, coaching, and supporting A+ talent to perform at their best. This leadership role requires balancing multiple priorities such as people management, customer engagement, sales support, and profitability control. The Shift Supervisor helps create a productive and positive work environment by executing the company's performance management systems, assisting in employee relations matters, and ensuring employees are equipped and motivated to deliver superior service. This position demands a flexible work schedule to cover various day parts, including opening, lunch, dinner, overnight shifts, weekends, and holidays as necessary.

Operational accountability lies at the heart of this role. The Shift Supervisor monitors and manages processes related to inventory, cost controls, and compliance with federal, state, and local regulations. Additionally, this role partners with the General Manager to implement marketing initiatives and support sales projections that help drive the restaurant's financial growth. By directly observing shifts, the Shift Supervisor enforces food safety standards and leads the team in maintaining a high standard of cleanliness and operational efficiency.

Candidates for the Shift Supervisor position are expected to have a minimum of one year of restaurant operations or food service management experience, coupled with proven supervisory success in fast-paced environments. Experience training and developing teams is essential, as is familiarity with point-of-sale systems and inventory management. A ServSafe certification or other food safety credentials are preferred, demonstrating a commitment to safety and quality in food handling. The Shift Supervisor should also exhibit excellent communication, problem-solving, and leadership skills with a customer-focused mindset that inspires and motivates staff.

This career opportunity at Tasty Chick'n offers an engaging workplace with growth potential in the vibrant foodservice industry. The company values continuous learning and development, encouraging team members to participate in workshops and professional networks to enhance their skills and career trajectory. As a Shift Supervisor, you will be part of a team that strives to outperform customer expectations and deliver a memorable dining experience every day. Commitment to high standards, operational excellence, and collaborative leadership will enable you to thrive in this role and positively impact the restaurant’s success.