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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
competitive pay
bonus eligible
Vacation Time
Paid Time Off
Tuition Reimbursement
Scholarship Opportunities
career advancement
Professional Development
medical benefits
401k plan
Health and wellness programs
Employee Discounts
free meal each shift
Job Description
KFC is a globally recognized fast-food restaurant known for its signature fried chicken and commitment to delivering quality customer experiences. As part of a distinguished family of brands, KFC embodies a culture of excellence, innovation, and inclusivity, making it a leader in the quick-service restaurant industry. The brand’s promise centers on providing delicious meals served swiftly by skilled and motivated teams dedicated to outstanding hospitality. The company is deeply committed to equity, inclusion, and a workplace environment where every team member feels they belong and can thrive.
The role of a Shift Supervisor at KFC is both challenging and rewardi... Show More
The role of a Shift Supervisor at KFC is both challenging and rewardi... Show More
Job Requirements
- High school diploma or equivalent
- five years of restaurant or retail management experience
- proficiency in digital tools and platforms
- excellent communication skills
- knowledge of restaurant maintenance
- commitment to equity, inclusion, and belonging
- ability to recruit and train employees
- experience in team motivation and development
- ability to adapt to change
- compliance with corporate policies and safety standards
Job Qualifications
- Five years in restaurant or retail management with a strong track record in people management
- proven ability to improve performance based on profit and loss analysis
- proficient with digital tools and platforms
- exceptional communication skills including written, verbal, and interpersonal
- solid understanding of restaurant maintenance programs
- experience championing equity, inclusion, and belonging
- skilled in recognizing and motivating teams
- successful track record in people development
- expertise in recruiting top talent and training both high and under-performing employees
- adaptability to change and experience supporting change management
- adherence to corporate policies and occupational health and food safety standards
Job Duties
- Recruit, onboard, and conduct orientations for top team members and shift supervisors
- develop a comprehensive training plan, mentoring assistant managers, shift supervisors, and team member trainers
- oversee the execution of all training and development initiatives
- recognize and reward outstanding team member performance regularly
- foster a culture of equity, inclusion, and belonging
- address and resolve conflicts promptly
- maintain a positive work environment
- personally engage with customers and swiftly resolve any issues
- strategically schedule staff to optimize customer service
- coach the management team on brand standards
- lead product rollout meetings to ensure successful implementation
- analyze the restaurant's financial performance
- manage the budget and develop strategies to maximize profitability
- stay informed about competitors and aim to exceed their standards
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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